The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
I couldn't figure out the install. Customer support is poor. I wouldn't recommend this app. I hope this helps other merchants decide whether to use this app.
Thanks for the feedback and sorry for the delay. I can see you submitted a ticket 18h ago, I agree that our reply should be faster. I won't blame the different timezones, I'll blame only myself for it. Meanwhile, I sent a login request to help you out. Your ticket states that you struggle to add the coupon in the box, is that right? Or you struggle to insert the coupon box in the cart page? Let me know if you still want to give the app a shot, I personnally apologize for the delay of response.