Courses Plus

Courses Plus

Omtaler (200)

Samlet vurdering
4,9
Antall per vurderingsnivå
  • 96 % av vurderingene er 5 stjerner
  • 1 % av vurderingene er 4 stjerner
  • 1 % av vurderingene er 3 stjerner
  • 1 % av vurderingene er 2 stjerner
  • 2 % av vurderingene er 1 stjerner
22. mai 2024

The customer service isn't great. I paid $199 a month for almost a year and tried to downgrade to the $79 membership this month. After reaching out to the support team TWO times, I was finally responded to & told it's impossible for me to downgrade without paying $199 and then an additional $79 for the new membership all in the same month. I am cancelling this month due to me being forced to pay for 2 subscriptions. Hopefully you guys make downgrading more feasible in the future for your users.

Face by Dallas Lash God
USA
Rundt 1 år bruker appen
Architechpro OÜ svarte 23. mai 2024

Thank you for your feedback. We apologize for the inconvenience you experienced while trying to downgrade your subscription. Our apps billing functions according to Shopify billing policy : https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions
Downgrading a subscription may require handling overlapping charges for the current and new plans. We're sorry this process wasn't clear and caused frustration.
It might be not clear in the invoice you receive but in general you don't overpay for the consumption. As it's the way Shopify handles subscriptions we can't change the logic it bills merchants with.
Please feel free to reach out back to us and we'll check together on how to resolve your problem.

25. mars 2024

Great app, very intuitive! And lots of features. Most importantly - the support team is excellent! To me, that's the difference between good apps and great apps. This is a great app!

TAG
USA
10 måneder bruker appen
Redigert 4. august 2024

This app has a very nice and intuitive layout; courses are easy to create and also easy for the students to follow. It also has a very responsive and helpful customer service staff.

The Scarlet Sorceress
USA
Rundt 2 måneder bruker appen
18. mai 2024

Wonderful customer service, help always on time! wonderful app for my eyewear masterclass. seamless integration process

FramedByTeeTee
USA
Rundt 1 år bruker appen
23. juli 2024

This is a great app and they have AMAZING support. I highly recommend this app.

Home and Marriage
USA
Over 1 år bruker appen
12. august 2024

App is simple to use on both ends. As a creator, making a course is a cinch. As a user, accessing and viewing the course is intuitive and easy. I had a few issues with buttons displaying and the customer service was great. Development team responded promptly and everything looks and works great.

Bee's Knees Knee Pads
USA
8 dager bruker appen
3. mai 2024

This app was exactly what we needed.
The staff and developers are so helpful and always available to answer any questions and offer solutions, which makes it even better

Stringvirtuoso
Storbritannia
25 dager bruker appen
2. august 2024

Excellent customer service and awesome app! I highly recommend.

Bodily
Finland
2 måneder bruker appen
28. juni 2024

Amazing customer service, has everything I need

Proper Education Group
USA
9 måneder bruker appen
15. mai 2024

I canceled my subscription and was not able to use this app very well. The support was not very good either instead of actually helping you they send you links to help yourself. Hopefully they do not keep charging me in the future even though it has already happened once since i canceled.

LifeofSavant
USA
Rundt 2 måneder bruker appen
Architechpro OÜ svarte 17. mai 2024

Thank you for sharing your feedback. We’re truly sorry to hear about your experience and would like to address your concerns :

1) When you noticed there was a charge (as you enabled a paid plan), our support team explained how to switch to the free plan. We processed your refund the next day upon your message.

2) My checks with our Customer Support shows there was only one conversation where our team reached out to check on how your project is going and we shared some additional documentation to ensure you know how to enable a specific feature you wanted to test.

If there’s any specific feature that didn’t work for you, please let us know so we can address it.