Courses Plus

Thank you for your feedback. We apologize for the inconvenience you experienced while trying to downgrade your subscription. Our apps billing functions according to Shopify billing policy : https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions
Downgrading a subscription may require handling overlapping charges for the current and new plans. We're sorry this process wasn't clear and caused frustration.
It might be not clear in the invoice you receive but in general you don't overpay for the consumption. As it's the way Shopify handles subscriptions we can't change the logic it bills merchants with.
Please feel free to reach out back to us and we'll check together on how to resolve your problem.

Thank you for sharing your feedback. We’re truly sorry to hear about your experience and would like to address your concerns :

1) When you noticed there was a charge (as you enabled a paid plan), our support team explained how to switch to the free plan. We processed your refund the next day upon your message.

2) My checks with our Customer Support shows there was only one conversation where our team reached out to check on how your project is going and we shared some additional documentation to ensure you know how to enable a specific feature you wanted to test.

If there’s any specific feature that didn’t work for you, please let us know so we can address it.