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Customer service is questionable - I really like the app coz it's easy and very aesthetic. BUT it disconnects my instagram account all the time and I have to keep re-connecting them. Have written to their chat service twice before (they don't have live chat) and have not heard from them both times. Not sure if I'll use this app if i can't find re-syncing solution!
If anyone else here has a solution, do let me know. Thanks. PS- Team Covet hope you can find a way to improve Cust Service in the future, you have a good product here.
Great support. We had a few questions and Tom came back to us almost straight away with great solutions. Great app. Very happy and the help is excellent.
This is by far the best app to integrate Instagram to your shop. Shout out to Dom! I had a few issues in implementing the app to one of my stores, and Dom was able to resolve the issue promptly. Much appreciated!
Covet insta pics is great app, I've used this a few times. Dom is also very helpful! Thanks team
Awesome app. Yes, I'll recommend it to a friend
I use the free version but it fails so many times. Every other time it only shows the instagram text, not the images. I need to update it again and than it works again. But it should do that automatically....
Great app! Simple to setup & use. Once you get through Meta and setup your accounts correctly, the rest is simple and useful. It lets you groom your hashtag photos and curate the way you want it to show in gallery or other modes without hard coding. Lots of customizations and options to make the best gallery or slideshow. Customers can upload their photos to into the gallery simply and easily. You can also easily tag products for easier sales funnel.
So far this app fits all my needs. And the customer service team (I mean Tom) is very helpful. Thanks.
Unfortunately the idea of this app is perfect, but execution is really not well thought through. If you tag products to only some images and some not... the ones without will have a massive white space. And yes it can be taken away with CSS, but then you take away the share icons too..
Which means inconsistency.
Any professional website wouldnt be able to work with those conditions. and this at the price of 50$ a month. Step it up!
Hi there,
your detailed feedback in our many emails has been a great insight but as you are the only person that has requested this option, and because we have offered multiple solutions using CSS and without it, we cannot build this feature just for you.
Our app is designed to be a lookbook gallery app with the primary intention of converting more sales for you so it makes sense to have the product section of the popup a permanent and prominent feature. Tagged products help customers visualize their potential purchase and having access to an Add to Cart button directly next to an image is a huge incentive for customers to purchase your products.
We have offered you multiple solutions for what you are trying to do with the app, as we would offer to any user wanting customized features from our app. The reason we added the Custom CSS option is so that users can customize the app to their needs or they can ask us to customize it if they need some help, something which we are more than happy to do if it's possible.
We have thousands of users who use our app every day as a central part of their website and to them, the space you want us to change for all of them, is perfectly functional and a primary part of why they enjoy the app so much.
We appreciate all feedback and we've added your requests to our feature requests list in case we can find a way to add this in the future. If you have any more questions or want to discuss this further, please send us an email at support@spacesquirrel.co and we'd be more than happy to discuss this further.
We can see you're still using the app so we hope that you enjoy your continued use of Covet.pics
-Dom, Co-Founder
Great app and support! Highly recommend