Appointment Booking Cowlendar
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Terrible customer service they never answer their chat. I have had staff waste HOURS just sitting and waiting for a response to a simple task. So if this is how simple task are handled I would never trust this company with anything major like my customers.
Thank you for taking the time to leave your feedback. I genuinely regret to hear about your recent experience and appreciate the opportunity to address your concerns.
As the sole founder of this venture, I strive to provide exceptional service to every customer. Your chat was answered by me personally within 45 minutes on a Saturday night at 11pm. I understand that in today's fast-paced world, time is of the essence, and I am continually working towards minimizing response times. But i'm only a human being and despite my best effort i can't be online 7/24 :)
Please note that I deeply value every interaction with my customers, regardless of whether it involves a simple task or a major concern. Each of your questions and issues are important to me, and I assure you I treat them all with equal seriousness and respect.
I want to mention that I've tried to reach out to you multiple times to extend my personal apology and work with you directly to resolve any lingering issues. Please do feel free to connect with me if there's anything further you need; my primary goal is to ensure you are satisfied and all your concerns are effectively addressed.
I've contacted you on your website contact form, on your shopify email and on your professionnal email that can be found online. You unfortunately did not get back to me :(
On a final note, the nature of your review has led me to question its authenticity. Considering the efforts I've made to resolve this situation and the typical experiences my customers have, I'm left wondering if this could be an attempt from a competitor to impact my ratings negatively. Especially given that you've rated 5-star
"Appointly: Appointment Booking" praising their customer service the day right before leaving me a 1-star review. Never to be seen again. Really weird.
Regardless, if your review is from a genuine customer, I sincerely hope we can work together to improve your experience. Your satisfaction is my topmost priority, and I'd be grateful for the opportunity to demonstrate this to you.
I installed the app today. The setup is super easy and the customer service helps directly. I can recommend the app 100%.
Good App! Any questions and leo gets back to you super fast! Has great features for us. Been using for a few weeks and no issues at all.
Best Booking app out there!
Léo answered all my questions in a matter of minutes and his app is truly the best booking app I've tried. It has all the features needed for hourly and daily bookings.
Great great job!
This app is amazing, it has helped boost our sales and save invaluable time! The team are great and easy to work with, very quick in answering and rectifying any problems that arise!
Reece,
Team SneakThru
We recently switched to Cowlender from our previous booking system, Tipo, and it's been a transformative experience! One of the main reasons for our switch was the lack of support from Tipo, which often left us in difficult situations. However, since moving to Cowlender, the difference has been night and day.
The standout aspect for us has been the exceptional customer service, particularly from Leo at Cowlender. His instant support and proactive assistance have been invaluable. It's refreshing to work with someone who not only understands our needs but also responds promptly and effectively.
The booking system itself is fantastic. It's user-friendly, highly intuitive, and offers features that perfectly align with our business needs. The interface is clean and easy to navigate, making appointment scheduling a breeze for both our team and our clients.
Overall, we're extremely satisfied with Cowlender and highly recommend it to anyone looking for a reliable, efficient, and supportive booking system. Leo and the Cowlender team for their outstanding service!
I had to switch from another app because it wasn't meeting my needs. I was able to switch with no hassle. I wish I would have went with cowlendar in the beginning. I highly recommend for your online booking.
Great app, highly recommended
I've been using this Shopify app for two days now, and I couldn't be more pleased. Right from the start, it has proven to be incredibly convenient and practical for programming what I needed for my online store. The interface is intuitive and user-friendly, significantly streamlining my work.
I also want to highlight the excellent customer support I've received. Leo, in particular, has been immensely helpful, responding promptly to all my inquiries and providing effective solutions. Their customer service has made a difference, making me feel supported at every step of the process.
I am actually switching from another booking app and I can't help but amaze at how Cowlendar improves everything up to another notch. Everything is easy to set up, I am particularly impressed by the amazing backend user interface that makes everything comfortable to navigate. Big shoutout to Leo for amazing customer service as well :)