Appointment Booking Cowlendar

Adding available time slots is way too hard. We do not do it often, and every time we try it, we need to reach out to the customer service. We already took notes, still, can not navigate to adding specific time slots on specific dates. This app is very very hard to use!!!
I wish Shopify would have another option other than Cowlendar App to add to our webpage as appointment scheduling app. We have been using it for over a year and extremely unhappy with it.

We encountered unexpected charges, the developer promised to refund us but it didn't impacting our billing

I’ve wasted 7 hours with them. Whenever I ask if they can do this, they always say, “Yes, we can.” Then another team member joins without reading the previous messages. Theo said they can do whatever is needed and that it’s already done, but it’s not.

Aweful to navigate - chat is quick response but don't seem to know how to ask the right questions to get your needs met. They just tell you yes we can do that without fully understanding what you want. After sharing multiple times what I was looking for, they wasted a TREMENDOUS amount of my time only to find out, oh no we cannot do this. I

As soon as we find another app - we will not be using your services - inconsistent as well as customers service. Horrible. One minute its great and then not - Support gaslights you as they change things around so it looks like its not their apps fault. So annoying. But they do charge you on time every month.

Je paie pour un planning en ligne qui, malgré mes nombreuses demandes d’informations et d’assistance, reste sans réel support. Depuis plusieurs mois, je rencontre des dysfonctionnements majeurs : mes clients ne parviennent pas à s’inscrire correctement sur le planning, ou s’inscrivent sur des dates et horaires erronés générés par l’application. De plus, certaines dates s’affichent bien sur l’interface, mais n’apparaissent pas sur le site côté client.

Ces problèmes se répètent régulièrement : les clients perdent patience face à ces situations récurrentes, ce qui nuit clairement à mon image et à celle de mon entreprise, sans compter les nombreuses difficultés de gestion quotidienne du planning.

Je suis donc contrainte de gérer mon planning par téléphone, avec des clients mécontents, ce qui me fait perdre un temps considérable… et de l’argent chaque jour. Dans ces conditions, je paie un service qui ne m’apporte aucune valeur.

Le support est inefficace et l’outil mal conçu : des créneaux horaires non souhaités sont ajoutés automatiquement, et il est quasiment impossible de paramétrer correctement des dates avec plusieurs horaires, même après y avoir passé des heures.

J’ai pourtant échangé avec le créateur de l’outil, qui connaît ma problématique depuis des mois. Aucune solution concrète ne m’a été apportée, si ce n’est une proposition de surclassement sans rapport avec mes difficultés. En revanche, j’ai été relancée à plusieurs reprises pour modifier mon avis négatif, sans qu’aucune aide réelle ne me soit proposée.

Après des mois de patience, je constate un manque de suivi et de prise en charge, malgré l’impact direct sur mon activité. Je ne recommande pas cette application.

The 7 day free trial seems to be untrue for any of the plans apart from the lowest one, so just be aware if that going into to testing this app. After getting confused, I asked for a refund of the highest tier after 30 minutes as it did not do what we needed, and unfortunately, since the free trial was false, we lost the $36.99 - We reached out for a refund, with absolutely no hard feelings, but we haven't received a response in 2 weeks. Also be warned of their reply to reviews, I can see they cannot handle feedback and tend to lash out at these.

This is the most ridiculous free plan for a booking app. The free plan allows multiple bookings for the same time slot and only paid versions enables a proper calendar function! This means you do not have a free plan! Please do not do misleading marketing and do not steal people's time!

Sexist & non stop harassment & insults FOR MONTHS!! Continually updates reply. MAJOR privacy violation with their repeated updated replies!! Do NOT download this app!! Developer has been harassing me NON STOP for months for writing a truthful review. Numerous emails asking me to give him 5 stars instead. I replied twice to leave me alone. He continued to repeatedly email me. 5 star reviews are fake! App does NOT work. Repeatedly told me to enable app in theme - it was - 10 minutes later - it's still NOT registered that app is in fact enabled. I logged out of Shopify repeatedly- logged back in - nothing. Uninstalled app and installed again - nothing. Customer service was useless - click enable - closed and it will show it's enabled - uhm - i just repeatedly told you it does NOT show that. Their repeatedly replies for months reply confirms blatant sexism, confirms harassment AND is a privacy violation. Furthermore, if this is how you reply - you just confirmed everything I wrote - I'm right - you're wrong. So for the 10th time - STOP HARASSING ME you lunatics. LEAVE ME ALONE! I wrote this months ago and you keep coming back to update and hurl more insults..

They hide the fact that clients can double book unless you pay $16 a month. Shady