Cozy Country Redirect

Super application, cela fonctionne très bien pour mes différentes zones géographiques de vente, sevice clients super!

We’ve been using this app for several years and have previously experienced occasional short periods of downtime due to an expired SSL certificate. Unfortunately, the same issue occurred again nearly two weeks ago, but this time it appears the app is facing deeper problems and is still not working. This ongoing outage has caused significant disruption to our business.

We requested an update with a rough timeline for resolution, but after waiting all week without an answer, we have no choice but to uninstall and switch to a different app.

This just stopped working and is now showing an error in console and when trying to access the app the page shows as hijacked.

Your App SSL is expired from 17th august 2025 and even I'm unable to contact you through contact from. Please resolve the issue at your earliest convenience. otherwise unfortunately we have to switch the app.

The app stopped working and I have tried everything to get it back online. I tried contacting support but I just get error messages back. No communication from the company.

This is causing MAJOR issues with our websites and is costing us time and money. We have no choice but to switch apps now. Extremely unprofessional.

It suddenly stopped working on all 3 of our stores and cost us money. We couldn't even contact the support in the app, there was some kind of error. It also says security certificate is expired.

Hello,

I have already reached out to you but haven’t received any response yet.

The redirect stopped working and this is negatively impacting my sales. I urgently need your assistance to resolve this issue.

Thank you in advance for your prompt support.

We got quick help from Cozy app support member Emma to add a really nice country selector with round flags on our mobile site top bar according to our design specification. This will make it much easier for our customers to select which of our stores (Sweden / EU) they want to shop on. Highly recommend thanks to good functionality and great support.

App down / no customer service, impossible to contact
If I could put 0 stars I would. This greatly impacted our performance and business

The best costumer service, so fast and kind, thank you Kim for your help