Overall rating
4.8
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective customer redirection based on location, and its additional features like location-based notification bars and pop-ups. It's praised for its user-friendly interface, reliability, and customization options. The support team is often highlighted for their quick responses, technical skills, and assistance with custom templates and troubleshooting. It's seen as good value for its price and is especially recommended for merchants operating in multiple countries or stores.

April 20, 2022

Was working great and then it crashed a few of our stores and we had to uninstall it. Spoke to Shopify support and they had a large number of reports of this app crashing sites. I would be cautious about installing this app. I come back here to then find out they changed the pricing from $6.99/month to $99. NO THANKS!!

TuffWraps.com
United States
10 months using the app
eCommerce Addons replied May 17, 2022

We apologize for the inconvenience caused. We had a heavy inflow of installs and traffic during BFCM which we were able to manage at the time. But since then the traffic is almost twice, hence we planned an upgrade for better scalability and traffic handling. During the upgrade, the server went down stopping the app. The upgrades are now complete and the issue will no longer repeat itself in the future. The pricing update was a mixup between our new Dedicated Server Plan(for stores with very heavy traffic) and our older plan. But the $99 charge was not applied since the app charges aren't revised once accepted.

September 1, 2020

We use the app to direct cutomers to the correct shop for their specific country and currency. The app works great so far and support was faster than the speed of light and amazingly helpful.

SOLESTAR - Sports Performance Insoles
Germany
9 days using the app
November 2, 2022

Cozy stepped up to the plate when we urgently needed additional help with the tool. It goes to show that their customer service is top-notch. Emily deserves a shoutout!

Kool Karz Playground
Canada
9 days using the app
Edited May 1, 2020

Excellent app that does exactly what we needed, which was to display the country redirect popup in different languages. The support team were really helpful and quick to answer my set up queries. Highly recommended.

Bshirt
United Kingdom
9 days using the app
February 21, 2020

Blazing fast support, well deserved 5 stars. I´ve tryed other apps and never got this working so fast.

LUZ Planilhas
Brazil
8 days using the app
February 14, 2020

Great App with individual Banner for every Country. - Very helpful support. worth every cent. Also the whitelist-urls are great to use.

Airboard - International
Switzerland
8 days using the app
July 16, 2019

This is the second storefront that we've used this App. Quite easy to set up and implement - Works well!

Verb Products
United States
8 days using the app
March 23, 2021

The support team is helpful and responsive, helped my multiple stores set up and update the country redirect pop up menu.

Renpho UK
Hong Kong SAR
8 days using the app
February 3, 2021

You can't do everything on your own without knowing HTML and CSS, but their support staff is quick, super-helpful, and friendly. My pop-up modal looks great.

Masai
United States
7 days using the app
December 18, 2020

Great app and awesome support, quick and helpful! I have two Cozy app and they are great! thank you!!

FAIRY MAGIC CHEST ▷ Artistic resources for children's photography
France
7 days using the app