Cozy Country Redirect

We apologize for the inconvenience caused. We had a heavy inflow of installs and traffic during BFCM which we were able to manage at the time. But since then the traffic is almost twice, hence we planned an upgrade for better scalability and traffic handling. During the upgrade, the server went down stopping the app. The upgrades are now complete and the issue will no longer repeat itself in the future. The pricing update was a mixup between our new Dedicated Server Plan(for stores with very heavy traffic) and our older plan. But the $99 charge was not applied since the app charges aren't revised once accepted.

We apologize for the inconvenience caused. We had a heavy inflow of installs and traffic during BFCM which we were able to manage at the time. But since then the traffic is almost twice, hence we planned an upgrade for better scalability and traffic handling. During the upgrade, the server went down stopping the app. The upgrades are now complete and the issue will no longer repeat itself in the future. The pricing update was a mixup between our new Dedicated Server Plan(for stores with very heavy traffic) and our older plan. But the $99 charge was not applied since the app charges aren't revised once accepted.

We apologize for the inconvenience caused. We had a heavy inflow of installs and traffic during BFCM which we were able to manage at the time. But since then the traffic is almost twice, hence we planned an upgrade for better scalability and traffic handling. During the upgrade, the server went down stopping the app. The upgrades are now complete and the issue will no longer repeat itself in the future. The pricing update was a mixup between our new Dedicated Server Plan(for stores with very heavy traffic) and our older plan. But the $99 charge was not applied since the app charges aren't revised once accepted.

You never contacted us, so we checked out your store after you posted this review.
Surprisingly, we noticed that the app was working as expected and without any issues.
We tried to reach out via email multiple times with an attached screen recording of our app's Country Blocker working perfectly on your store. But we never heard back from you at all. If you had responded or reached out to us, we could have verified this for you since the app was working perfectly.

The app offers two rule types. Regular and Invert Blocker Rule. You chose to create an Invert Rule which blocks all countries except the selected ones which in your case were United States and United Kingdom. Therefore all countries except the selected ones were blocked including Canada.

Here's a screenshot from your rules setup: https://cdn.shopify.com/s/files/1/0101/1440/0320/files/1-star_Country_Blocker_Rules.png?v=1596869368

We tried contacting you numerous times but didn't hear back from you. The problem could've been easily resolved if you had given us a chance.

Thanks
Steve

The app's primary requirement is to have two stores. It is built to redirect customers from one store to other! This is mentioned in App's description.

We contacted you numerous of times, didn't hear back. We are known for our support - even through Skype, Hangout etc. I really wish you could have spoken to us once as we could customised this app for your use case easily! In fact, it is now already there.

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Thanks
Caroline