Cozy Image Gallery

This app was good when it worked, but recent issues have made it unusable. First, images have been down for several weeks now. Support originally said it would be fixed within 24 hours. That was weeks ago, and now they don’t respond to emails at all.

On top of that, there was an SSL certificate problem that caused our shop to appear “unsafe” to customers. That should have been a simple fix, but it dragged on for days without resolution or even a proactive update. The result has been catastrophic for my business: lost sales, lost leads, and hours of wasted work building on this platform.

Worked great for years. Suddenly no image galleries are visible, except on one computer where security certificates were set to always trust. Doesn't work on any other computer or smartphone, using several different browsers. Firefox gives security errors. App embed is on. Tried to contact customer support but the support page is broke and won't send messages. So, starting to look at other solutions built into the theme rather than a 3rd party app that kills us. Tried latest versions of Showtime and Pinnacle themes. Oddly the video galleries from dame developer still work, for now.

Introduced SSL certificate issue showing shop as "unsafe" to customers.
Did not fix in several days, which should be a simple certificate extension.
Did not proactively inform customers.
Finally switched to a different working app.

No response to service outage for more than 5 days. Moving on to a different app due to lack of communication.

Had to install after years of good use for same SSL certificate issues everyone else had. Couldn't reach support.

20/08/2025

Hello,

I would like to inform you that we are experiencing display issues due to the expiration of your certificate.
The certificate has been expired since Sunday, August 17, 2025, at 02:30:11.

Because the certificate is no longer valid, we are having display problems.
In addition, it is impossible to contact you — by email or even through the form, an error occurs.

"No response from support, today is August 28, 2025."

Avoid this app - look for reliable alternatives.

The Best Remplacement by : XO Gallery

Cannot access the app for days. All my project photos are trapped inside. Support isn't responding to multiple contact attempts. Even their demo site is broken.

This appears to be a widespread technical failure affecting all users. Cannot recommend until fixed.

Avoid this app - look for reliable alternatives.

DO NOT USE THIS APP!!

The app stopped working, I uninstalled it for my website more than a month ago and I am still being billed monthly!!
I requested a cancellation link or instructions for unsubscribing from their billing system and got no response.
Shopify customer service cannot help either because is a third party app.

App went down without warning throwing an SSL cert error. This type of error can be simply fixed by paying for the correct cert and licensing. Instead, the app was down without warning, no offer for refunding, and the author recommended to me in email to find another app to use for the time being and that they don't feel like it's coming back online anytime soon. Please de-list this app. This is going to cause me over 100 man hours to fix, and my site is dead until I find the time to reb uild the 100+ affected pages. horrible.

As others are experiencing, the app stopped working and can't be accessed. They said it should be fixed within 24 hrs, but it has now been about 12 days. Followed up a week in and no response. It worked well for years, but now moving on to a different solution.