Cozy Image Gallery

Worked great for years. Suddenly no image galleries are visible, except on one computer where security certificates were set to always trust. Doesn't work on any other computer or smartphone, using several different browsers. Firefox gives security errors. App embed is on. Tried to contact customer support but the support page is broke and won't send messages. So, starting to look at other solutions built into the theme rather than a 3rd party app that kills us. Tried latest versions of Showtime and Pinnacle themes. Oddly the video galleries from dame developer still work, for now.

Sometimes the images will just go away, but other than that I really love having it to show photos of our customizations.

SSL Certificate expired a couple of weeks ago and there has been no communication from the developer. Do no use this app without an update. 9/9/2025

Wish I could go lower than 1 star. Used to be fine but crashed for all users and haven't responded to any customer support. If they haven't gone out of business, they should. Gave them two weeks to get this fixed and eventually moved to a better replacement (Robin Pro I think it's called.. hope that can help someone else in the same situation). This is the first time I've ever had an app just stop working when it was live with no explanation. After years of paying. Shopify needs to take this app and all of this companies apps down immediately.

App will not load. Contacted hourly no reply. Better that we write our own code and move one from this. So frustrating.

What was okay is now worse than useless as it left a hole in our website that we did not know existed for weeks. Really bad for our customers and our business alike. Will be replacing this ASAP.

Introduced SSL certificate issue showing shop as "unsafe" to customers.
Did not fix in several days, which should be a simple certificate extension.
Did not proactively inform customers.
Finally switched to a different working app.

Apparent SSL issue has caused a system wide outage for all users, no responses or fix in place. Costing me a significant amount of sales and new leads as my sites navigation is linked to image galleries - a good example of why not to power your site on 3rd party apps. Was great while it lasted

APP BROKEN. All my images are gone. Support ignoring me. It's been over a week and there is no way of knowing when it'll be fixed again. Do not get this app.
I have cancelled my subscription as I'm just donating money to them at this point. Look elsewhere.
The lack of support and response from the devs on this matter shows that even if it's fixed, they do not care about their users at all.

App went down without warning throwing an SSL cert error. This type of error can be simply fixed by paying for the correct cert and licensing. Instead, the app was down without warning, no offer for refunding, and the author recommended to me in email to find another app to use for the time being and that they don't feel like it's coming back online anytime soon. Please de-list this app. This is going to cause me over 100 man hours to fix, and my site is dead until I find the time to reb uild the 100+ affected pages. horrible.