creativehub: Sell Art Prints

This is such a good idea - it means I don't need to order or store large numbers of prints or have the hassle of packaging and posting them. It's a fairly new app and has had some teething problems, but most of these seem to have been ironed out now and the Printspace do seem to be genuinely listening to customer feedback and taking it on board.

Brilliant for uploading and selling my photography prints, but currently I have problems with the vendor choice because it's not showing the vendor which the theprintspace uses anymore and also it never saves my changes to a product.

I've been using these guys from their early days and their print quality has always been top notch. They are are also quick to resolve any problems.

Once I got my head around the app integration it's reasonably straight forward, my only hiccup was integrating all the different shipping profiles to the different products. The Creative Hub were very quick to assist when I emailed though.

Some people have criticised the shipping prices, which I understand. Its £65+ plus to send a A4 print to Australia. But I also understand that they need to use a reputable and reliable company to ensure quick and safe delivery. My customer's order reached Australia impressively quick. Personally, I'm happy to absorb some of the shipping costs in return for a fast, professional service with peace of mind for me, but that does mean a much smaller profit when selling to North America and beyond. I haven't worked out a way to resolve this as yet.

So I'm giving a 4 star review. Excellent all round but the shipping prices do make selling low priced prints beyond Europe unworkable.

I have been using the creativehub app in combination with my art store on Shopify for several months now, and it has been a very elegant way to ensure my art prints are manufactured to the highest quality standards - I had personally ordered prints at ThePrintSpace in Düsseldorf before, so I was already a fan of their paper choices and brilliant prints. Plus, the packaging and shipping leaves a highly professional impression with my customers, especially when adding a certificate of authenticity - which comes with a hologram and all. Dropshipping my art prints via creativehub allows me to fully focus on painting and exhibiting my work, and I can be sure that I'll be able to handle whatever amount of orders come my way :D I used to run a different shop where I printed and shipped my art myself, but this is a massive improvement for me and makes it much easier to explore larger sizes for my work. It is an incredibly satisfying feeling to wake up to a chain of E-Mails telling me that 1) an order has been placed in my shop, 2) the order has been printed, 3) the order has been shipped, without me even realising it - and needing to do nothing about it! So, the orders from Shopify are pulled by creativehub at midnight each day and then printed & fulfilled within 24 hours on a business day, often quicker, so if a customer orders at say 10pm and I sleep really long the next day, this does indeed happen - and is welcome to happen more often in the future :D As a special benefit, I would like to mention the flat shipping fee - wherever my customers order from, creativehub charges me a flat shipping fee (I think it is 8 pounds or something of that magnitude), which I can easily absorb for my customers and just offer them free shipping altogether. Going forward, there is one wish I would like to express though, and that is a quicker and maybe more in-depth response from the creativehub helpdesk. I encountered a rather painful glitch once where an important order placed by a customer of mine on Shopify got "stuck", i.e. it could not be seen and processed by the creativehub backend and I did not know what to do - in the end, the Helpdesk and I managed to pin down the root cause of the problem, there was a perfectly reasonable explanation, the problem is now solved and I learned how to prevent this type of situation (it was about selling prints as edition and how to correctly import the edition as a "variant" to Shopify, which is required for the order to be processed correctly). However, the exchange with the helpdesk dragged on for more than a week (!) and I felt that the data I provided for troubleshooting was not properly or accurately ingested, so it took unnecessarily long to solve the problem or even to offer a pragmatic workaround for this very instance. And all the while I had a customer waiting, which made it all quite stressful for me and I must admit that I felt left hanging in this situation.
So going forward, I would hope for helpdesk communication with creativehub to be consistently quicker and more responsive when there is an acute problem on hand, so an issue like this could probably be worked out in maybe 2-3 business days if everyone is cooperating and there is a good back and forth of data. Alternatively, one could just quickly offer some sort of goodwill process to fix the immediate situation and figure out the root cause later simply to prevent extra waiting times for end customers. Creativehub states on their page that they try to answer queries within a couple of hours and this would indeed be a very good response time to ensure. So this is one improvement I would like to see, on top of an already very powerful and ambitious technical solution to help me as an artist focus on doing art.

I installed the app, but had issues with creating and deleting projects and products. I tried both Firefox and Chrome and ran into the same issue. I would not recommend the app at this time.

Great app. Only one flaw, is that the Shopify order numbers on the creative hub don't match up to my Shopify order numbers that come direct from my store. This cause an inconvenience when correlating the two systems. I have told Shopify about this who have contacted creative hub, but have had no response....I hope someone can get back to me because this problem is quite annoying!

The idea behind this app is great, it is exactly what I was looking for: high quality prints with limited edition control, certificates of authenticity and as seamless as possible in terms of being print on demand. Unfortunately in reality the print quality is terrible, the certificate of authenticity looks like a high school project piece and definitely not fitting with a "high end" and limited edition style store. I took the file I printed with them down to my local cheap printing (like costco or a similar supermarket) and the print I got back (exactly the same file) was far better quality than what creativehub sent me. There were scratch marks and white dots on the creative hub print, none on the locally printed one. I really want to like this app, but I've spent way too much time and money trying to make it work properly. It need to sync both ways, if a title is changed in shopify, it needs to be reflected in creativehub. There are so many flaws in this system still unfortunately.

Die App zeigt meine Produkte nicht an!!! Ich habe ein neues Produkt erstellt kann es aber in der App nicht hochladen, weil ABSOLUT NICHTS angezeigt wird, außer den zwei Worten 'PRODUCT LIST'. Meine anderen Produkte sind in meinem Shop aber wie gesagt, die Liste ist leer!

I really want to like this product. I really want to be able to use it my shop. But wow.. The available art is awful.. Just horrible.. Horrendous.. and I don't even know if those adjectives correctly describe just how bad the selection is. Just to be clear, let's go for inelegant and meaningless and ugly as additional adjectives. I guess I should add some clarification on what I was hoping to find. That would be color harmony, some form of beauty presented in a meaningful way, interesting colorblock abstracts, black and white line drawings or black ink illustrations, and anything botanical or flower themed. Just all around generally crowd pleasing stuff really. The eiffel tower as viewed by someone on acid is not art. "F-you" on valentine candy is definitely not art. And these 2 examples are just the tip of the dirty oil-spill iceberg surrounded by ocean pollution (so to speak). Unless the definition of art can include a photograph of a toilet seat, my shoe rack, and perhaps even my vacuum cleaner, oh, and maybe even the untrimmed weeds in my backyard. I honestly don't want to be harsh. I just really wanted to be able to use this app. Truly. I am actually still in a state of shock by the selection...

Nice app. It gives me a lot of choices. As a personal choice I would like to see some aboriginal art