creativehub: Sell Art Prints

one of the most saddest experiences i had with a pod companies, and thats even before making one order. just setting up the products is a NIGHTMARE, site is full with bugs, a real freaking nightmare,
its a shame because the products looks highest quality.
their support was ok, general answers and somehow helpful but not fixing any bugs,

their mockups looks like a cheap chinese store mockup - a real embarrassment to the hight quality products they produce.

but again, setting up a store with multipile products - is a real NIGHTMARE. their coders suck big time.
what a shame, just when I thought i found a place to make my shop based on, and wasted HOURS ON HOURS, DAYS AND WEEKS setting up my shop, and all went to the garbage.

thank you for nothing.

Jeeezzzz.Uploading files is a joke. Out of 40 .png files approx 6 were vieweable after 3 days. Supports answer was basically dont use .png though they advertise it is a supported format.. Currently looking at 3 dozen + un-viewable/un-usable files i need to print. This is Creativehub not Shopify.

Impossible to update multiple products at once.
Impossible to import products to my shopify store without random "import errors".

Customer support is inexistant and basically consist in "there's nothing we can do, please check this page to read some generic solutions and God be on your side".

This app used to be great and have a decent UI/UX with no import problems. What happened?

Awful app with next to no customer support.

Sneaky cost increases, and ZERO shipping cost integration within the webstore are reasons alone not to use it.

But coupled with an inability to accurately conduct an order search (I can't find several active orders because the site only shows the history for 2022 and earlier), and I've hit the absolute wall.

I've LOST money thanks to their lack of transparency - I've cancelled all orders, and will be issuing chargebacks as it's just not even close to an acceptable level of service.

Seemless!...ive now spent alkl day trying to order tetst prints...no one answers the phone and the online helps takes hours to answer? So I still havnt managed to order as the system says there's an error call us. Not a great experience at all so far, which was not waht I expected?

I installed the app, but had issues with creating and deleting projects and products. I tried both Firefox and Chrome and ran into the same issue. I would not recommend the app at this time.

Die App zeigt meine Produkte nicht an!!! Ich habe ein neues Produkt erstellt kann es aber in der App nicht hochladen, weil ABSOLUT NICHTS angezeigt wird, außer den zwei Worten 'PRODUCT LIST'. Meine anderen Produkte sind in meinem Shop aber wie gesagt, die Liste ist leer!

This app, in theory, provides a really great service! Fine Art printing and a global shipping solution for artists with Shopify stores. The printing quality is really great and the flat fee global shipping is amazing!

However, the app itself is buggy and will without doubt corrupt your store. By duplicating products, re-ordering variants, proliferating "broken image" thumbnails throughout your catalog and not updating basic changes (like new paper sizes, prices, and editions), this app will keep you busy all day just trying to clean the mess. And then, to add insult to injury, it will show random products as being Sold Out (which isn't great if your objective is to sell these products!) Basically, any change you make within the app will trigger a destructive knock-on effect in your store. The technical support is poor and under-resourced so don't expect any help when you need it (and you'll need it a lot).

It's a great shame that not enough resources have been allocated to the development and support of this app as I believe it has (had) massive potential.

My advice; stay well clear of this app until at least the next version (or ten) rolls out. It's simply not worth the headaches.

I am very frustrated with Creativehub. The new shipping prices are exorbitant. I find it an impertinence to charge almost 30.00 € for a delivery of less than 500gr within Europe and then tip you to offer free delivery in your store. How can you make money with it, especially if you are not yet so well known and can not charge high prices for your art? I have never experienced such high shipping costs for anything I've ordered within Europe. In addition, certificates for limited editions come without authentication holograms although this is described on the certificates. After contacting customer service, they said that there are none available at the moment. I would expect at least to be informed about that or that the text on the certificates will be corrected, so that customers do not complain when getting their artworks.

As others here have noted, the art here is very unimpressive. Do better. Also, the app is buggy. I made numerous failed attempts to upload different sizes and file types of logos, none of which were accepted, and a useless cryptic error message was given. The tech support department wasn't much help either. We're moving on to greener pastures.