Get Control & Flexibility
Delight your customers and provide the personalized returns response they deserve.
Feature Your Brand
Keep your brand intact by embedding the returns pages directly into your store. No more third-party portals.
Grow With Data
Quickly adapt your return responses and policy with the best returns intelligence available.
About Cricket Returns
Cricket is a flexible, scalable returns solution that lets retailers respond to customers with the right return response, every time.
What Does Cricket Do?
We are the first returns management solution that uses business, transaction, and consumer data to give modern online retailers unparalleled flexibility and control over every return.
- Fast & Easy set up
- Fully embedded return portals
- Highly personalized return responses
- End-to-end integrations that streamline all operations
- Personalized return experiences
- Real-time notifications and tracking. No more wondering "where is my refund?"
- Send messages back to the retailer
- Coming soon: QR code returns
10 returns per month. $0.85 per each additional return.
One-Click Resolution of Refunds, Credit & Replacements
Capture Exchange Requests
Automated Return Labels
50 returns per month. $0.50 per each additional return. Includes everything in Essentials, plus:
Custom Label Messaging
Returns Tagging to Set Rules
100 returns per month. $0.50 per each additional return. Includes everything in Growth, plus:
Multiple Return Locations
Component Returns for Kits or Bundles
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Most recent reviews
As a company looking to build efficiencies and scalability, Cricket has significantly reduced our manual CX and Operations workload by automating the returns process, aggregating returns data and providing an on brand, seamless customer experience. The platform enables us to be more strategic with our returns by providing visibility to areas that require attention, and facilitates a fast response. The Cricket team is prompt to respond and supportive of our company's initiatives and needs.
Cricket makes returns seamless and hassle-free for our customer service team, all while providing amazing support for any questions we have. We're able to cut out the manual work required in processing returns, sending labels to customers and spending copious amounts of time going back and forth. By simply implementing the tool I've removed the need to hire an additional two agents just to support this area of CX - a total money saver! I highly recommend Cricket for anyone looking to drastically reduce manual work while taking full advantage of all the up-sell touch-points for repeat customers. Cricket are turning returns into revenue, and I can't wait to convert returning customers into repeat business! 10 out of 10 if I could!
So Far, so good. this App has been great in helping to streamline our return/ exchange process. The developers were also very helpful adding a few features that were critical to our business needs. Can't wait to continue to see the app improve.