Get Started in Minutes
Fast & easy set up. Instant chat support. Sandbox to test any return scenario before going live.
Execute Returns With Precision
Map specific policies to products or categories. Adjust fees to fit any scenario. Give your best customers a premium returns experience.
Stay Smart & In Control
Tailor returns using product, customer, and order data. Maximize the ROI of your return policies. Manage the risk of any return.
About Atomic Returns
"The Best Functionality For The Best Price."
Atomic lets retailers expertly tune their returns program for the right product, to the right customer, at the right time. Whether you have just a few returns or thousands, Atomic helps streamline ALL of your returns no matter their complexity with features like multiple policies, multiple shipping labels, parts and repairs.
- Fast & Easy set up
- Fully embedded return portal to gather customer return information and generate shipping labels
- One-click resolution for Exchanges, Refunds, Store Credit, Gift Cards
- Multiple policies to meet the differing needs of your product offerings
- Automatically notify customers about the status of their request
- Workflow for items needing repair
- Parts/components/bundles support
- Requirement of customer photo uploads
- Fee calculator based on item value
- Courier pickups scheduling
- Rule engine to divert high-risk and low-risk requests
- Full copy editor
- Support for multiple languages
- Support for multiple return destinations
- Full export of all your data
- Immediate return labels
- Personalized return experiences
- Real-time notifications and tracking. No more wondering "where is my refund?"
- Send messages back to the retailer
- QR code returns
includes 3 free returns per month, $1.50 per additional return
includes 15 free returns per month, $1.25 per additional return
includes 65 free returns per month, $0.75 per additional return
* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.
The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Most recent reviews
Atomic Returns does it all. We wanted an app that lets customers complete the return request. Check. We needed a return shipping app that offered exchanges as well as refunds. Check. We needed the app to allow us to return items back to one of five warehouses. Check. Whatever the needs, Atomic has been great with resolving any issues. Dealing with returns is never pleasant but the elegance of Atomic Returns eliminates much of the hassle.
We tested many different return apps and were pretty unsatisfied with a lot of them, since we are a business with special needs for returns in general and we had the feeling that many apps were just in for the quick money. In the end it was the first impression, that made us choose atomic. From the first second, Liesl tried everything to help us setting the app up and running before even thinking of charging us money. Also Atomic was the closest to our needs but still needed some customization. But even that is no problem at all! Liesl and Alex help us with every customization we need to give our customers the best experience possible. Highly recommend this app and the awesome staff behind it!
After vetting and testing many different return platforms, Atomic returns really stood out. The setup process is very easy and the support team is there every step of the way if any assistance is needed. Highly recommend!