Cricket Returns

Cricket Returns

by Cricket Returns

Returns for the Modern Retailer

5.0 of 5 stars(4 reviews)

Get Control & Flexibility

Delight your customers and provide the personalized returns response they deserve.

Feature Your Brand

Keep your brand intact by embedding the returns pages directly into your store. No more third-party portals.

Grow With Data

Quickly adapt your return responses and policy with the best returns intelligence available.

About Cricket Returns

Best-In-Class Returns

Cricket is a flexible, scalable returns solution that lets retailers respond to customers with the right return response, every time.

What Does Cricket Do?

We are the first returns management solution that uses business, transaction, and consumer data to give modern online retailers unparalleled flexibility and control over every return.

For Retailers:

  • Fast & Easy set up
  • Fully embedded return portals
  • Highly personalized return responses
  • End-to-end integrations that streamline all operations

For Shoppers:

  • Personalized return experiences
  • Real-time notifications and tracking. No more wondering "where is my refund?"
  • Send messages back to the retailer
  • Coming soon: QR code returns

Integrates with

  • ShipStation,
  • Shippo,
  • easypost

Media gallery





10 returns per month. $0.85 per each additional return.

  • Integrated Portal

  • One-Click Resolution of Refunds, Credit & Replacements

  • Capture Exchange Requests

  • Automated Return Labels

  • Custom Tracking



50 returns per month. $0.50 per each additional return. Includes everything in Essentials, plus:

  • Photo Uploads

  • Custom Label Messaging

  • Returns Tagging to Set Rules



100 returns per month. $0.50 per each additional return. Includes everything in Growth, plus:

  • Multiple Return Locations

  • Component Returns for Kits or Bundles

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    100% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    0% of ratings are 1 stars

Most recent reviews


This app has been such a game changer for us! Liesl has been wonderful to work with. Reasonably priced for a top notch product. A must for any business with returns!

Great Jones

As a company looking to build efficiencies and scalability, Cricket has significantly reduced our manual CX and Operations workload by automating the returns process, aggregating returns data and providing an on brand, seamless customer experience. The platform enables us to be more strategic with our returns by providing visibility to areas that require attention, and facilitates a fast response. The Cricket team is prompt to respond and supportive of our company's initiatives and needs.


Cricket makes returns seamless and hassle-free for our customer service team, all while providing amazing support for any questions we have. We're able to cut out the manual work required in processing returns, sending labels to customers and spending copious amounts of time going back and forth. By simply implementing the tool I've removed the need to hire an additional two agents just to support this area of CX - a total money saver! I highly recommend Cricket for anyone looking to drastically reduce manual work while taking full advantage of all the up-sell touch-points for repeat customers. Cricket are turning returns into revenue, and I can't wait to convert returning customers into repeat business! 10 out of 10 if I could!