Get Control & Flexibility
Delight your customers and provide the personalized returns response they deserve.
Feature Your Brand
Keep your brand intact by embedding the returns pages directly into your store. No more third-party portals.
Grow With Data
Quickly adapt your return responses and policy with the best returns intelligence available.
About Cricket Returns
Cricket is a flexible, scalable returns solution that lets retailers respond to customers with the right return response, every time.
What Does Cricket Do?
We are the first returns management solution that uses business, transaction, and consumer data to give modern online retailers unparalleled flexibility and control over every return.
- Fast & Easy set up
- Fully embedded return portals
- Highly personalized return responses
- End-to-end integrations that streamline all operations
- Personalized return experiences
- Real-time notifications and tracking. No more wondering "where is my refund?"
- Send messages back to the retailer
- Coming soon: QR code returns
Free to install
Up to 5 free returns per month. $2.00 per each additional return.
Up to 20 free returns per month. $1.00 per each additional return.
Up to 100 free returns per month. $0.50 per each additional return.
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Overall rating Based on 2 reviews
Most recent reviews
Cricket makes returns seamless and hassle-free for our customer service team, all while providing amazing support for any questions we have. We're able to cut out the manual work required in processing returns, sending labels to customers and spending copious amounts of time going back and forth. By simply implementing the tool I've removed the need to hire an additional two agents just to support this area of CX - a total money saver! I highly recommend Cricket for anyone looking to drastically reduce manual work while taking full advantage of all the up-sell touch-points for repeat customers. Cricket are turning returns into revenue, and I can't wait to convert returning customers into repeat business! 10 out of 10 if I could!
So Far, so good. this App has been great in helping to streamline our return/ exchange process. The developers were also very helpful adding a few features that were critical to our business needs. Can't wait to continue to see the app improve.