Get Control & Flexibility
Delight your customers and provide the personalized returns response they deserve.
Feature Your Brand
Keep your brand intact by embedding the returns pages directly into your store. No more third-party portals.
Grow With Data
Quickly adapt your return responses and policy with the best returns intelligence available.
About Cricket Returns
Cricket is a flexible, scalable returns solution that lets retailers respond to customers with the right return response, every time.
What Does Cricket Do?
We are the first returns management solution that uses business, transaction, and consumer data to give modern online retailers unparalleled flexibility and control over every return.
- Fast & Easy set up
- Fully embedded return portals
- Highly personalized return responses
- End-to-end integrations that streamline all operations
- Personalized return experiences
- Real-time notifications and tracking. No more wondering "where is my refund?"
- Send messages back to the retailer
- Coming soon: QR code returns
6 returns per month. $1.50 per each additional return.
One-Click Resolution of Refunds, Credit & Replacements
Capture Exchange Requests
Automated Return Labels
15 returns per month. $1.25 per each additional return. Includes everything in Starter, plus:
Custom Label Messaging
Returns Tagging to Set Rules
32 returns per month. $1.00 per each additional return. Includes everything in Basic, plus:
Multiple Return Locations
Spare Parts Returns for Kits or Bundles
65 returns per month. $0.75 per each additional return. Includes everything in Plus, plus:
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Most recent reviews
MUST HAVE APP - Excellent app that makes the return process easy for the customer and easy for the merchant. The support team are responsive and understand the pressures of running an e-comm business. Took 10 minutes to set-up, easy to update and change the return policies and gives the customer a return portal. 5 Stars!
We added the Cricket Returns tool about 6 months ago and have not been disappointed. This tool makes returns processing very easy and efficient. The Cricket team has been great helping us fix any issues and are continuously improving the tool. We highly recommend Cricket Returns.
Burn Boot Camp
This app has been great. The customer service is excellent and very quick to respond! I know they are working on ways to improve the app everyday and just yesterday released an update where you can multiple returns on a order. I will be very very excited when they come out with the exchange linkage to shopify. Highly recommend this app!!