Inline ‑ Critical CSS , 10 reviews
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I wouldn't say I like leaving negative reviews, but what can you do if support doesn't reply and the app that I had to pay for to try it out does not work and simply breaks the template? The support started ok, with about a 3-day wait, but they did fix one issue after reporting that the app was still not working and had removed the cart buttons. No replies from my support ticket at all. I chased them up 3 times and never heard from them again.
I would avoid this app as you will lose your money by $10 and get little to no support.
Hello there,
We are sorry for the negative experience you've encountered with our app and support service. We sincerely apologize for the inconvenience you've faced, and we appreciate your feedback as it helps us improve our services.
We acknowledge that you had concerns about our response times and the effectiveness of the app, and we genuinely appreciate your patience and understanding during this time.
Regarding your support experience, the initial response time of approximately 3 days aligns with our standard response window. However, we understand that the subsequent interactions fell short of your expectations. We're genuinely sorry for the delay in our responses and the inability to address your concerns in a timely manner.
We attempted to locate your support ticket and understand the nature of the issues you were facing. We are keen to assist you and resolve any outstanding problems with the app's functionality, as well as address the cart button issue you reported.
In light of this, we kindly ask for an opportunity to revisit your concerns and provide a more effective resolution. Our support team is dedicated to assisting you in a timely and efficient manner. If you would be open to it, we would like to connect with you to understand your specific issues better and work towards a solution.
Kind regards,
Customer Support Team
Hasn't worked for me, took my Google Page Speed Score on Mobile from mid 20s to low 30s only. Unfortunately Developer said did not have time to help.
Thanks for your review. I'm sorry you were unhappy with the app. We did swap a few emails and I explained the limitations of the app, but if you're still unhappy, I'm happy to refund you the $10.