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Extremely unhappy with the customer service. I specifically asked not to add the app to the current published theme but they went ahead and did so. When I asked to remove the code from the current theme and add it to another duplicate theme, they completely stopped responding to me. I emailed 3x within the span of a week and no response.
Thank you for the feedback, we are very sorry you have had a negative experience. Unfortunately, as we already explained, your emails ended up in a spam folder. We immediately corrected this issue after seeing your review and this should never happen again. If you would like to reinstall our app, we will be happy to help you. Our sincere apologies for any inconvenience.
reached out to support twice and they ignored my messages. I gave them plenty of time to respond but I never got one.
Hello,
I am very sorry you never received our email, but we reply within 24 hours. I see you sent us only one email on the 24th of April and I personally replied with the issue fixed on the 25th of April.
Can you please double check your inbox? Reply was sent to uniforms@fcsoccer.club and the email was never opened.
Kind regards,
Petra
First Review: Totally Fake app on Shopify. There is 14 day free trial mentioned on the Shopify app store description. But actually there is no free trial at all. As soon as I downloaded the app, it redirected me to the Shopify billing and charged me $19.99. Please guys don't download this and get cheated. I am contacting them for refund Review 2: I contacted them for refund but still instead of refunding me they sent an email saying they have a 14 day free trial and you will not be charged if you uninstall before trial period is over. Then how the hell I am charged $19.99? Do u even have an answer for this. Mindless People Review 3: This is the first time I downloaded your app and I was charged immediately after I downloaded. Don't try to play games and refund my money now
Hello Meghvi,
we appreciate your feedback, however, we do offer 14 days trial period. If you uninstall our app before your trial period is over, you won't be charged and no charges are applied before the trial period is over.
You have been installed our app in October 2020 and now you installed us again, therefore you are not eligible for the free trial plan. We are not playing any games, we are just trying to explain why you were charged - because you already had your free trial plan. I am very sorry again, but we keep track of our customers and uninstalls.
In any case, I have credited you $19.99.
Please note, all the billing is handled by Shopify, if you would like to request a refund, please reach out to them.
Please let me know if you have any questions, I will be happy to help you.
Kind regards,
Petra from Cross Sell
Useless support and NOT worth the Money. Thet spam me with emails and i have asked Them to stop 10 times!
Hi there. I'm sorry to hear your experience with us was not ideal. From what I understand, you uninstalled our app after finding it did not serve your needs. Our records show we received 3 requests for help, and promptly closed the 1st after you informed us it was not the ideal solution for you.
We should have closed the other 2 requests immediately and not followed up with automated email reminders requesting replies. For that I apologize and have made a note to improve our process & send less followup emails.
I do want to stress though that we don't spam customers, but thoroughly understand how our emails might have come across as such.
We'll do better next time.
Cheers :)
Please do not install this app - it has led to major bugs and issues with my website which have still not been resolved. The developer installed code on my site in the early hours of the morning (due to time zone differences) and within a couple of minutes I became inundated with spam emails saying items were out of stock when they weren't. I have now 3 other known issues on my site and despite removing the app and adding security apps there appears to be little else I can do. Shopify have been in contact and do not know what has happened and I am now going to have to spend money to get this resolved. Sales have fallen as my site has odd bugs and strange things going on, I really wish I had never installed this app at all
Hi Helen. When you first contacted us on the night of Tuesday May 28th, we were concerned to hear about the inventory problems you were having. We reached out Wednesday morning but by then you had already removed our app and we could not troubleshoot due to not having access to your store. We requested access again (which you approved) to remove our code, and even made you a video explaining the changes we made and later removed. It's very important to mention, as I did many times before via email and even through a detailed technical video I sent, that OUR APP DOES NOT HAVE ACCESS TO YOUR PRODUCTS' INVENTORY.
We did our best to help you, and suggested contacting Shopify Support so that they could help narrow down the problem through their activity & access logs.
That said, I find that it's very unfair of you to blame us for issues that:
(1) we could not have been technically responsible for
(2) that Shopify (who have your full activity & access logs ) can't even explain
We're a small hard working team who run an honest business. We'd never dream of disturbing one of our customer's businesses over making a dollar. It's not us.
We're more than happy to work with you, your team and Shopify to address any problems and determine who's at fault.
All this said, my team and I would really appreciate if you removed your review, because it does not reflect accurate information about our app or how it affects stores.
The app is very difficult to set up. They even make the guidelines very difficult. What more ridiculous is that they charge $20 to set up for you.
Hi there. Sorry to hear you found setup difficult. To be clear though, WE OFFER FREE INSTALLS TO ALL CUSTOMERS, and are more than happy to get you setup. The $20 fee is only for rushed/expedited installs and is optional.
Also,
- our Helpdesk doesn't have any requests from your email/store asking for assistance... FYI we are always happy to help.
- we did reach out to you via email, but never heard back.
Best wishes.