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Amazing customer service by Petra, so, so impressed! I put out an email asking for assistance, fully expecting not to hear anything for days, however i got a reply within 2 minutes. Petra has been amazing since and got the product to exactly how we need it!
Thank you so much for your review, it really made my day :)
We always try to be as fast as possible and make your expectations possible. Please do not hesitate to reach out to us whenever you have a question.
Kind regards,
Petra
I trawled the internet and added and removed several apps before I came across this one. I wanted a simple solution for a simple requirement- link matching items and make it clear to my customers that the item they were viewing was part of a bigger collection. Until I came across this app it seemed there wasn't a straightforward solution that I could install and manage myself, without having to send emails back and forth and attempt to connect to zoom calls with developers who had terrible internet and were unable to walk me through the process as I was unable to grasp it alone. Time is money and I am very impatient and I needed an app that was quick to set up so I couuld move on to the next task on my neverending to do list! This app seems to be exactly what I am looking for. Easy to install, fast, clear and straightforward responses from the developers who were only too pleased to help (nothing worse than needing help from a developer who makes it clear they have better things to do than answer basic questions!) I would 100% recommend this app, especially if you are a complete technophobe like I am!
We're so glad that you decided to give us a try, and that you're loving our app 😊! Feel free to reach out to us any time for assistance!
I installed this app as it was recommended to us by another app. Unfortunately the support for the app is very slow and I am getting only 1 reply every 24 hours if I am lucky.
Its been nearly a month since we installed the app and we are still yet to have a working feature which we are paying for.
It could potentially be a good app, however I can't comment as I can not get any help from there team to actually get this up and running in our store.
They also have a live chat feature within the app, however there is never anyone on the live chat and you are advised to send emails.
Don't install this app unless you are willing to wait over a month for support if it doesn't work when first installing.
Hey there, we do apologize for the experience that you've been having with us recently 😔. Our support has been down due to the holidays and some changes that we are going through. We are aware of these delays, and we are working on optimizing our support and services.
We will get in touch with you and arrange a call so that we can work in real time on features you wish to implement, as well as answering all your questions.
Great product, great service. Emphasis on the latter as this app has one of the best customer services I've experienced on Shopify. Very quick, very helpful.
Excellent customer service. Josh is very quick to respond to queries and went above and beyond in accommodating us. Thanks!
The App is good. It is like the description. Just be careful when you receive the new custom template from the Team that all your other apps are synchronized.
Thanks for the kind review! Anything we could have done better? Also, not sure what you mean by "custom template" :) Our app only uses one file, and most modifications happen outside it. Not sure what problems you might have had but more than happy to look into them. Cheers!
Extremely unhappy with the customer service. I specifically asked not to add the app to the current published theme but they went ahead and did so. When I asked to remove the code from the current theme and add it to another duplicate theme, they completely stopped responding to me. I emailed 3x within the span of a week and no response.
Thank you for the feedback, we are very sorry you have had a negative experience. Unfortunately, as we already explained, your emails ended up in a spam folder. We immediately corrected this issue after seeing your review and this should never happen again. If you would like to reinstall our app, we will be happy to help you. Our sincere apologies for any inconvenience.
reached out to support twice and they ignored my messages. I gave them plenty of time to respond but I never got one.
Hello,
I am very sorry you never received our email, but we reply within 24 hours. I see you sent us only one email on the 24th of April and I personally replied with the issue fixed on the 25th of April.
Can you please double check your inbox? Reply was sent to uniforms@fcsoccer.club and the email was never opened.
Kind regards,
Petra
**Update** - I've updated the review from 2 stars to 4. I can't give a 5 yet, as I really haven't had time to see results. I was contacted almost immediately after I posted my original review, and the issue was resolved.
I installed the app last week. I have added them as a user to finish the code install(s). I am almost through my free trial period, and haven't even been able to use it. Actually, it may be ready, but I have received no communication since the request to add them. I have no idea what is going on, and I'm pretty dissatisfied with their customer service/response.
Hopefully, I can update this review soon.
This app is very easy to use and the customer support is exceptional. The people behind it are very happy to help with any questions and the free setup service is wonderful. Highly recommended!
hypnosisaudio.com