评论 (959)

整体评分
4.9
每个评分等级的数量
  • 96% 的评分是 5 星
  • 2% 的评分是 4 星
  • 1% 的评分是 3 星
  • 0% 的评分是 2 星
  • 2% 的评分是 1 星
2019年3月15日

Useless support and NOT worth the Money. Thet spam me with emails and i have asked Them to stop 10 times!

oceanstore
丹麦
2天 人在使用应用
Cross Sell已回复 2019年3月15日

Hi there. I'm sorry to hear your experience with us was not ideal. From what I understand, you uninstalled our app after finding it did not serve your needs. Our records show we received 3 requests for help, and promptly closed the 1st after you informed us it was not the ideal solution for you.

We should have closed the other 2 requests immediately and not followed up with automated email reminders requesting replies. For that I apologize and have made a note to improve our process & send less followup emails.

I do want to stress though that we don't spam customers, but thoroughly understand how our emails might have come across as such.

We'll do better next time.

Cheers :)

2019年6月13日

Please do not install this app - it has led to major bugs and issues with my website which have still not been resolved. The developer installed code on my site in the early hours of the morning (due to time zone differences) and within a couple of minutes I became inundated with spam emails saying items were out of stock when they weren't. I have now 3 other known issues on my site and despite removing the app and adding security apps there appears to be little else I can do. Shopify have been in contact and do not know what has happened and I am now going to have to spend money to get this resolved. Sales have fallen as my site has odd bugs and strange things going on, I really wish I had never installed this app at all

Baa Baby
英国
2天 人在使用应用
Cross Sell已回复 2019年6月13日

Hi Helen. When you first contacted us on the night of Tuesday May 28th, we were concerned to hear about the inventory problems you were having. We reached out Wednesday morning but by then you had already removed our app and we could not troubleshoot due to not having access to your store. We requested access again (which you approved) to remove our code, and even made you a video explaining the changes we made and later removed. It's very important to mention, as I did many times before via email and even through a detailed technical video I sent, that OUR APP DOES NOT HAVE ACCESS TO YOUR PRODUCTS' INVENTORY.

We did our best to help you, and suggested contacting Shopify Support so that they could help narrow down the problem through their activity & access logs.

That said, I find that it's very unfair of you to blame us for issues that:
(1) we could not have been technically responsible for
(2) that Shopify (who have your full activity & access logs ) can't even explain

We're a small hard working team who run an honest business. We'd never dream of disturbing one of our customer's businesses over making a dollar. It's not us.

We're more than happy to work with you, your team and Shopify to address any problems and determine who's at fault.

All this said, my team and I would really appreciate if you removed your review, because it does not reflect accurate information about our app or how it affects stores.

2017年8月9日

Just added Cross-Sell to our Shopify store and I must say their service is outstanding! Many Shopify APP providers are quick to inquire if they can aid in the set-up process. The Cross-Sell team beats them all, in my view. They were eager to help, took over the process for me and even offered to customize their APP to suit our needs.
I'm quite excited to see how it performs!

Epica 2
美国
1天 人在使用应用
2015年10月26日

Cross-Sell does not provide the same kind of customer service that you're used to. It is far beyond that. They will do every thing they can to get what you need accomplished in a VERY timely manner. Highly recommended.

Birlings
美国
1天 人在使用应用
2017年11月7日

Just installed and still evaluating, but... works great so far! It took very little effort to install and set up. For the one small customization we needed to make, support was amazingly quick to respond and helped to get us where we wanted to be by the next day.

Equipesport
美国
1天 人在使用应用
2016年10月12日

First off, the support is phenomenal! I have never come across an app developer willing to help to the extent that Cross-Sell does.

The app is extremely well thought out. The dashboard and user interface is very intuitive. was up and running very quickly and I feel that the Cross-Sell app gives a highly polished look and feel to the site. Cross-Sell truly makes the eCommerce experience feel big league.

The Sensible Mama
美国
1天 人在使用应用
2017年6月26日

Fantastic set-up service - it was all set up for me very quickly with great communication from Stuart - and on a Sunday evening too! Impressive. Thanks again for all your help. I look forward to using the app.

Angel Dove
英国
1天 人在使用应用
2017年8月8日

Excellent service and very easy to use. Cross-sell help us to integrate this app to our website and they did a wonderful job.

Rustics For Less
美国
1天 人在使用应用
2021年8月12日

Amazing customer service by Petra, so, so impressed! I put out an email asking for assistance, fully expecting not to hear anything for days, however i got a reply within 2 minutes. Petra has been amazing since and got the product to exactly how we need it!

Woven
英国
大约23小时 人在使用应用
Cross Sell已回复 2021年8月12日

Thank you so much for your review, it really made my day :)

We always try to be as fast as possible and make your expectations possible. Please do not hesitate to reach out to us whenever you have a question.

Kind regards,
Petra

2022年4月28日

I trawled the internet and added and removed several apps before I came across this one. I wanted a simple solution for a simple requirement- link matching items and make it clear to my customers that the item they were viewing was part of a bigger collection. Until I came across this app it seemed there wasn't a straightforward solution that I could install and manage myself, without having to send emails back and forth and attempt to connect to zoom calls with developers who had terrible internet and were unable to walk me through the process as I was unable to grasp it alone. Time is money and I am very impatient and I needed an app that was quick to set up so I couuld move on to the next task on my neverending to do list! This app seems to be exactly what I am looking for. Easy to install, fast, clear and straightforward responses from the developers who were only too pleased to help (nothing worse than needing help from a developer who makes it clear they have better things to do than answer basic questions!) I would 100% recommend this app, especially if you are a complete technophobe like I am!

Big Little Bedrooms
英国
大约22小时 人在使用应用
Cross Sell已回复 2022年5月1日

We're so glad that you decided to give us a try, and that you're loving our app 😊! Feel free to reach out to us any time for assistance!