评论 (961)

整体评分
4.9
每个评分等级的数量
  • 96% 的评分是 5 星
  • 2% 的评分是 4 星
  • 1% 的评分是 3 星
  • 0% 的评分是 2 星
  • 2% 的评分是 1 星
2018年7月7日

I will not use the app, very complex installation. I request cancellation.

Pet Ajuda Pet
巴西
大约1个月 人在使用应用
2017年8月8日

Excellent service and very easy to use. Cross-sell help us to integrate this app to our website and they did a wonderful job.

Rustics For Less
美国
1天 人在使用应用
2021年8月12日

Amazing customer service by Petra, so, so impressed! I put out an email asking for assistance, fully expecting not to hear anything for days, however i got a reply within 2 minutes. Petra has been amazing since and got the product to exactly how we need it!

Woven
英国
大约23小时 人在使用应用
Cross Sell已回复 2021年8月12日

Thank you so much for your review, it really made my day :)

We always try to be as fast as possible and make your expectations possible. Please do not hesitate to reach out to us whenever you have a question.

Kind regards,
Petra

2022年4月28日

I trawled the internet and added and removed several apps before I came across this one. I wanted a simple solution for a simple requirement- link matching items and make it clear to my customers that the item they were viewing was part of a bigger collection. Until I came across this app it seemed there wasn't a straightforward solution that I could install and manage myself, without having to send emails back and forth and attempt to connect to zoom calls with developers who had terrible internet and were unable to walk me through the process as I was unable to grasp it alone. Time is money and I am very impatient and I needed an app that was quick to set up so I couuld move on to the next task on my neverending to do list! This app seems to be exactly what I am looking for. Easy to install, fast, clear and straightforward responses from the developers who were only too pleased to help (nothing worse than needing help from a developer who makes it clear they have better things to do than answer basic questions!) I would 100% recommend this app, especially if you are a complete technophobe like I am!

Big Little Bedrooms
英国
大约22小时 人在使用应用
Cross Sell已回复 2022年5月1日

We're so glad that you decided to give us a try, and that you're loving our app 😊! Feel free to reach out to us any time for assistance!

2023年1月10日

I installed this app as it was recommended to us by another app. Unfortunately the support for the app is very slow and I am getting only 1 reply every 24 hours if I am lucky.

Its been nearly a month since we installed the app and we are still yet to have a working feature which we are paying for.

It could potentially be a good app, however I can't comment as I can not get any help from there team to actually get this up and running in our store.

They also have a live chat feature within the app, however there is never anyone on the live chat and you are advised to send emails.

Don't install this app unless you are willing to wait over a month for support if it doesn't work when first installing.

Yoga Studio Store
英国
25天 人在使用应用
Cross Sell已回复 2023年1月10日

Hey there, we do apologize for the experience that you've been having with us recently 😔. Our support has been down due to the holidays and some changes that we are going through. We are aware of these delays, and we are working on optimizing our support and services.

We will get in touch with you and arrange a call so that we can work in real time on features you wish to implement, as well as answering all your questions.

2017年3月25日

Great product, great service. Emphasis on the latter as this app has one of the best customer services I've experienced on Shopify. Very quick, very helpful.

Spotlight Men
英国
大约16小时 人在使用应用
2019年6月18日

Excellent customer service. Josh is very quick to respond to queries and went above and beyond in accommodating us. Thanks!

The Black Seed Co
澳大利亚
大约14小时 人在使用应用
2020年4月1日

The App is good. It is like the description. Just be careful when you receive the new custom template from the Team that all your other apps are synchronized.

Lightglaze™
卢森堡
16天 人在使用应用
Cross Sell已回复 2020年4月1日

Thanks for the kind review! Anything we could have done better? Also, not sure what you mean by "custom template" :) Our app only uses one file, and most modifications happen outside it. Not sure what problems you might have had but more than happy to look into them. Cheers!

2020年11月24日

Extremely unhappy with the customer service. I specifically asked not to add the app to the current published theme but they went ahead and did so. When I asked to remove the code from the current theme and add it to another duplicate theme, they completely stopped responding to me. I emailed 3x within the span of a week and no response.

Sonage Skincare
美国
11天 人在使用应用
Cross Sell已回复 2020年12月14日

Thank you for the feedback, we are very sorry you have had a negative experience. Unfortunately, as we already explained, your emails ended up in a spam folder. We immediately corrected this issue after seeing your review and this should never happen again. If you would like to reinstall our app, we will be happy to help you. Our sincere apologies for any inconvenience.

2021年5月3日

reached out to support twice and they ignored my messages. I gave them plenty of time to respond but I never got one.

Fc Sports
美国
10天 人在使用应用
Cross Sell已回复 2021年5月3日

Hello,

I am very sorry you never received our email, but we reply within 24 hours. I see you sent us only one email on the 24th of April and I personally replied with the issue fixed on the 25th of April.

Can you please double check your inbox? Reply was sent to uniforms@fcsoccer.club and the email was never opened.

Kind regards,
Petra