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Crowd Control was great. The team is super helpful if you have any questions. This was a no brainer for us because there are always stragglers to fill out the KS surveys. My campaign from 2015 is still has outstanding surveys. For my latest campaign this was fantastic because it takes the leg work out of getting surveys to late backers. Plus it allows us to easily track returns and replacements directly through our shopify store.
The biggest appeal with Crowd Control was the ability to use the existing operations for our well-established store to deliver rewards to our 9700+ backers. The easy add-on sales are a nice plus (almost 10% bought add-ons) but I think the best part is the long-term value that we gained. Requiring backers to visit our website and become part of our customer management and marketing strategies is invaluable. I wish this app had been around for my first Kickstarter project.
I used crowd control for my latest Kickstarter and am very happy that I did. We generated nearly 40k in extra revenue on a 260k kickstarter and so far we've had no issues with any backers. The user interface is intuitive and it allows a lot of flexibility for the unique pledges that always occur when doing crowdfunding campaigns. It's easy to create upsell friendly checkouts and it's so nice to have all of your orders on shopify so you can fulfill from there versus another platform. Highly recommend!
I really liked having the rewards in my store and having Shopify calculate taxes and VAT according to store settings. Once I understood how to use Crowd Control, it easier to use than BackerKit. The pages my readers went to so that they could confirm rewards looked great. I had access to their beta for their update and there were a few glitches, but the team worked with me to get things fixed. Excellent customer service!
Using Crowd Control has been an absolutely fantastic decision. It has enabled us to bring all of our customers from Kickstarter and IndieGoGo straight into our Shopify store.
I would highly recommend the software and we plan on using it in the future. Thank you to the team behind the app.
William
Town Mouse Bikes Ltd