Crowdfunder: Pre‑Order Promos
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This app automatically hid the add to cart button when my campaign met its goal, even though I never turned on that option on my campaign.
This should never be an automatic setting as this potentially costed me sales in the period of time where the add to cart button was down.
Based on your feedback, we’ve updated the app’s main Settings form to improve control over the “Hide ATC button” options. Now, there are no default values for those fields, and they’re required. This ensures they’re only applied when you specifically choose them. For each campaign, these fields remain optional, so you won’t have to set them every time; the settings will just fall back to whatever you set globally.
Thank you for helping us make Crowdfunder better! Your input directly shaped this update, and we hope it creates a more seamless experience for you and all our users.
I would give this app no stars, if I could. There is no way to uninstall the application, once it's on. I have been trying for hours, to get rid of it and they charged me before I could figure it out.
I'm sorry you had a frustrating experience with Crowdfunder. We received your support email at midnight on Sunday, and responded six hours later. To remedy the situation, we've refunded your app charge in full, and I've requested access to your store. I'll give you a call this morning if I don't hear back. -k.
Extremely disappointed! I've spent 3 hours figuring out how to publish the campaign but I couldn't figure it out. It was such a frustration for me.
oh no! we're sorry that happened to you. If you email support@ethercycle.com with what you're trying to do, we'll troubleshoot the issue, and record you a screencast running through how to set up your campaign.
EDIT: I found part of the problem: The email address we had for you (s*****t@***.com) is undeliverable. Our proactive onboarding/support emails never made it to you. I called the number we had for you and left a voicemail, hopefully it gets to you.
Every time I click Published theme, it always prompts We're sorry, but something went wrong.
If you are the application owner check the logs for more information. I'm fucking pissed off, shit.
I'm really sorry to hear that you're experiencing issues with creating a new campaign in Crowdfunder. I understand how frustrating that can be.
I'm more than happy to help resolve this problem for you. To provide a clear timeline, you installed the app at 3:15 am our local time, gave a 1-star review half an hour later, and raised a support ticket at 3:54 am. We initiated an investigation at 6 am and estimated to resolve the issue within the same day.
Thank you for your patience, and I look forward to helping you resolve this issue.