Crowdfunder: Pre‑Order Promos

We offer theme uninstallation at no cost on request. I just sent you an email with next steps. (I tried calling as well but your store's phone number doesn't connect.)

oh no! we're sorry that happened to you. If you email support@ethercycle.com with what you're trying to do, we'll troubleshoot the issue, and record you a screencast running through how to set up your campaign.

EDIT: I found part of the problem: The email address we had for you (s*****t@***.com) is undeliverable. Our proactive onboarding/support emails never made it to you. I called the number we had for you and left a voicemail, hopefully it gets to you.

Hi Ian, you're right, Crowdfunder does not change how orders are fulfilled. To fulfill a digital download like an ebook automatically, we recommend using Crowdfunder with Shopify's free Digital Downloads app. Hope that helps. -k.

I'm really sorry to hear that you're experiencing issues with creating a new campaign in Crowdfunder. I understand how frustrating that can be.

I'm more than happy to help resolve this problem for you. To provide a clear timeline, you installed the app at 3:15 am our local time, gave a 1-star review half an hour later, and raised a support ticket at 3:54 am. We initiated an investigation at 6 am and estimated to resolve the issue within the same day.

Thank you for your patience, and I look forward to helping you resolve this issue.

Thank you for considering our app for your store and for sharing your experience so we can learn from it.

To protect merchants from mistakes and bad actors, when uninstalling an app in Shopify, all apps simply lose their access to your store. No code is changed or removed on uninstall. For Crowdfunder, we have a quick solution: re-install Crowdfunder to restart your free trial, delete your existing campaigns, then uninstall Crowdfunder again. (You should have received an email with these instructions immediately on uninstall as well.)

As for the app doing exactly what its advertised to do and nothing more, our policy for choosing new features is to to pick the ones which will bring the most value to as many of our customers as possible. We're a really small team with a long list of ideas. If you'd like to submit a feature request, we'll try to add your feature after we've received a few other similar requests.

Hope that helps!

Thanks a ton for your review. We're thrilled to know Crowdfunder is working well for your stores. Your kind words mean a lot to us.

Got any questions or ideas? Just let us know. We're here to help you succeed.

Thanks for being with us!

-k.