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Great App. I use this app for first time and had a significant improvement on loading speed for my website. I recommend it.
This a really bad application not convenient at all and not giving a good result. I tried to run it several times but it does not offer good results. I still have many pictures with bad dimensions. The support team does not reply at all and are not available for any help. I do not recommend it at all. I would like to get refunded and please stop my subscription. Crush Pics is a Low quality shopify application.
Hi there,
We're really sorry to hear that you didn't get the results you expected with our app. We are continuously upgrading the app and we've added more compression methods and improved existing ones. If one doesn't work, there's a very high chance another method will be exactly what you need.
It's also worth mentioning that we do not resize image resolution/pixels/dimensions. Our app is designed to compress file sizes in terms of kilobytes or megabytes and not to resize image dimensions.
If there's anything we can do to help, you can reach us anytime at support@spacesquirrel.co.
-Dom, Co-Founder
I have used this and not only it didn't help but it also lowered my score from 90 desktop and 80 mobile to24
Hello - We're really sorry that you didn't enjoy using our app, however, we can assure you that Crush.pics is not responsible for a drop in page speed. The app is not adding any code to your theme. It simply replaces images directly on Shopify (images are still served from Shopify servers) - and only if images are smaller than the original. If compression can't lower the file size, it won't touch the original image (it shows as "Already compressed" in the app).
Google PageSpeed is very complex, there are literally 100s of different things that can cause a drop in score. The best way to figure out what caused it - is to read results. I am looking now at your score (https://developers.google.com/speed/pagespeed/insights/?url=fashionfanz.com&tab=mobile) - showing 90/100 & 99/100 for mobile & desktop. That's great!
We're not sure what made you think that Crush.pics caused a drop - we often see huge drops due to 3rd party apps that are injecting Javascript into the page. If those apps have some issues with their own servers, your score might get hit.
We've tried contacting you at least 3 times now and have not received a reply. Please reach out to us any time at support@spacesquirrel.co, so we can help you.
Thank you,
Dom, Co-Founder
That doesen't make sense at all but after using this app I tested again the speed of my website on www.gtmetrix.com and the score was lower. How is it possibile if I compressed the pictures? It switched from B89% of speed score to B81% and from C74% of slow score to D62%
So this app basically and magically made the performance of my website worse instead of better
Hi there,
We're really sorry to hear that you had a bad experience with our app. Sites like GTMetrix are a good analysis tool to get ideas for optimizing your site, but they has a few flaws such as (1) the scoring system doesn’t correlate to actual speed, (2) Sometimes you can make your site faster with these optimizations and the score will drops, and (3) if you have 3rd party apps (every Shopify site) you’ll get warnings that can’t or shouldn’t be cleared.
So while these can be great guidelines, the scores on these sites don't actually equal speed increases and speed increases don't guarantee a better score.
We'd be happy to explain it in more detail or answer more questions so feel free to reach out to use at support@spacesquirrel.co
-Dom, Co-Founder
In order to show that it has any value, like any other service in 2020, it has a free version. However, to see the value, it forces you to *manually* point and click 2 different buttons for each image you want to compress (to only get a 1-5% decrease in size, in my case). I did all this, took me one hour until I reached their 25MB free limit. Then I re-checked my site's speed score on both Shopify and Google PageSpeed Insights - it didn't change one bit. I will recheck tomorrow, if the score gets better I'll update my review. If it doesn't they really deserve 1* for putting their potential customers through this and/or not knowing how to show the value.
Hi there - We're really sorry that you didn't enjoy using our app! We've tried to contact you multiple times but haven't heard back from you. We offer the free plan as a trial of our app. It's a way to get to know to interface and see if the app will work for your purposes.
Image compression is one part about helping your site's speed, but it's also about increasing your SEO ranking. Stores with compressed images will in time grow faster on search engine sites because search engines like Google prefer to show sites that are well organized and quick to load. On that note, while some users may not actually see a change in the site speed score, your images will still load faster and this still will help with your SEO rank over time, as Google crawls your store over and over.
As well, not all site speed issues, especially relating to site speed score, can be fixed by image compression. Stores have apps and scripts that also slow down their site. I'd highly recommend having a look at our Help Centre at the guide titled "Common Site Speed Questions."
I am really sorry you did not enjoy using the free version of our app. I hope some of the above clarifies this because, like I say, there are a lot of factors involved and sometimes images are not the issue causing a low site speed score.
Please reach out with any questions at support@spacesquirrel.co so we can help you.
-Dom, Co-Founder
Changing the template they try to charge me again for the same pics, reaching out to support to ask for my money back they wont even give me the time. Waste of money.
Hi there,
We are very sorry to hear that you experienced problems with our app. Our support team contacted you multiple times via e-mail to diagnose the problem and offer you a refund, but sadly we never heard back from you.
We take pride in providing efficient and friendly customer service. We are sorry that you didn’t give us the opportunity to help you.
If you'd like to pick up the conversation you can always reach us through our support email, support@spacesquirrel.co
-Dom, Co-Founder
Did not work well, images became very pixelated. We deleted app immediatedly. Can not recommend this at all.
Hi there,
We're really sorry that you had trouble with our app. We were able to get your images onto a lower compression method which solved your image quality issue. However, we sent you 4 follow up emails and never heard back from you.
We would love to make sure you got what you needed out of the app or if you need something else, please email us at support@spacesquirrel.co
-Dom, Co-Founder
im trying the free version and it is not possible to select only the ones you want to crush in batch, so you have to click on details and then crush one by one. which its really bad. There isn't like a selecting process one by one so you can crush batch.
Hi there,
We're really sorry to hear that you didn't enjoy our app! Our free plan is intended as a trial of our app so you can try compressing some images manually to see if you like the compression or not. We keep it manual so that images are not accidentally compressed and you use all your quota by mistake.
If there's anything we can do to help, send us a message at support@spacesquirrel.co - We look forward to hearing from you!
-Dom, Co-Founder
Wow! Took days to "compress" and didn't do a thing. I thought maybe there was some issue, so I wrote support. They are nothing but smoke and mirrors and why their product doesn't work with a bunch of BS that if I wasn't in SEO, I would probably have fallen for. Beware! They try to sell other people's services that I would really run from, based on how snake-like their Customer Service was. I understand site speed and I know my tools. I am working on all aspects of the site's speed and can certainly tell when the images are fixed. I know there are parts that I cannot control and don't need to be told that, when asking why the images are not compressed.
Hi there,
We are very sorry to hear that you experienced problems with our app. We value this type of feedback and take it very seriously.
After thoroughly investigating the problem, we found that the cause was related to incorrect image dimensions in the templates of your theme. We have advised you via email that this can be easily corrected by changing a liquid tag in your templates but have yet to hear back.
We also checked your Shopify store with the Google PageSpeed Tool and confirmed that all your images are compressed as expected.
We take pride in providing efficient and friendly customer service. We are sorry that you didn’t give us the opportunity to help you further by email.
If you'd like to pick up the conversation you can always reach us through our support email, support@spacesquirrel.co
-Dom, Co-Founder
It actually made my load time worse!! From 4.8s to 8.8s! Would not recommend using this app for your store
Hi there,
We're really sorry that you had trouble with your site loading speed. Our entire business is speeding websites up, so we naturally take this type of matter very seriously.
Immediately after hearing of your site speed degradation, we conducted a thorough investigation of your site. On Pingdom Website Speed Test, we saw a load time of 1.5 seconds and the longest loading elements were not images but rather other apps you had installed. https://tools.pingdom.com/#5b4c5269b0800000.
It appeared that Crush.pics did exactly what it was supposed to (reduced overall image file size) and your speeds are now well faster than average from what we can see.
After bringing these findings to your attention; you confirmed, agreed and promised to revise your review accordingly. Sadly (after numerous attempts to contact you) we haven’t heard anything since then.
We appreciate it can be a complicated process troubleshooting the root cause of problems like this, and we do hope everything is still running smoothly with your site. If you have any further questions, or if we can help you in any way, don’t hesitate to re-establish contact with us.
-Dom, Co-Founder