Crush: Speed & Image Optimizer , 995 avis

Hello - We're really sorry that you didn't enjoy using our app, however, we can assure you that Crush.pics is not responsible for a drop in page speed. The app is not adding any code to your theme. It simply replaces images directly on Shopify (images are still served from Shopify servers) - and only if images are smaller than the original. If compression can't lower the file size, it won't touch the original image (it shows as "Already compressed" in the app).

Google PageSpeed is very complex, there are literally 100s of different things that can cause a drop in score. The best way to figure out what caused it - is to read results. I am looking now at your score (https://developers.google.com/speed/pagespeed/insights/?url=fashionfanz.com&tab=mobile) - showing 90/100 & 99/100 for mobile & desktop. That's great!

We're not sure what made you think that Crush.pics caused a drop - we often see huge drops due to 3rd party apps that are injecting Javascript into the page. If those apps have some issues with their own servers, your score might get hit.

We've tried contacting you at least 3 times now and have not received a reply. Please reach out to us any time at support@spacesquirrel.co, so we can help you.

Thank you,
Dom, Co-Founder

We're really sorry to hear that you had trouble using our app! We've worked really hard to make the app easy to use. We've tried contacting you multiple times to try and help you with your set-up, but we haven't heard back. If you or any merchant ever has any questions or needs help, we can always be reached at support@spacesquirrel.co

Hi there - We're really sorry that you didn't enjoy using our app! We've tried to contact you multiple times but haven't heard back from you. We offer the free plan as a trial of our app. It's a way to get to know to interface and see if the app will work for your purposes.

Image compression is one part about helping your site's speed, but it's also about increasing your SEO ranking. Stores with compressed images will in time grow faster on search engine sites because search engines like Google prefer to show sites that are well organized and quick to load. On that note, while some users may not actually see a change in the site speed score, your images will still load faster and this still will help with your SEO rank over time, as Google crawls your store over and over.
As well, not all site speed issues, especially relating to site speed score, can be fixed by image compression. Stores have apps and scripts that also slow down their site. I'd highly recommend having a look at our Help Centre at the guide titled "Common Site Speed Questions."

I am really sorry you did not enjoy using the free version of our app. I hope some of the above clarifies this because, like I say, there are a lot of factors involved and sometimes images are not the issue causing a low site speed score.
Please reach out with any questions at support@spacesquirrel.co so we can help you.
-Dom, Co-Founder

Hi there,

We're really sorry to hear that you didn't get the results you expected with our app. We are continuously upgrading the app and we've added more compression methods and improved existing ones. If one doesn't work, there's a very high chance another method will be exactly what you need.

It's also worth mentioning that we do not resize image resolution/pixels/dimensions. Our app is designed to compress file sizes in terms of kilobytes or megabytes and not to resize image dimensions.

If there's anything we can do to help, you can reach us anytime at support@spacesquirrel.co.

-Dom, Co-Founder

Hi there,

We're really sorry to hear that you had a bad experience with our app. Sites like GTMetrix are a good analysis tool to get ideas for optimizing your site, but they has a few flaws such as (1) the scoring system doesn’t correlate to actual speed, (2) Sometimes you can make your site faster with these optimizations and the score will drops, and (3) if you have 3rd party apps (every Shopify site) you’ll get warnings that can’t or shouldn’t be cleared.

So while these can be great guidelines, the scores on these sites don't actually equal speed increases and speed increases don't guarantee a better score.

We'd be happy to explain it in more detail or answer more questions so feel free to reach out to use at support@spacesquirrel.co

-Dom, Co-Founder

Hi there,

We are very sorry to hear that you experienced problems with our app. Our support team contacted you multiple times via e-mail to diagnose the problem and offer you a refund, but sadly we never heard back from you.

We take pride in providing efficient and friendly customer service. We are sorry that you didn’t give us the opportunity to help you.

If you'd like to pick up the conversation you can always reach us through our support email, support@spacesquirrel.co

-Dom, Co-Founder

Hi there,

We're really sorry that you had trouble with our app. We were able to get your images onto a lower compression method which solved your image quality issue. However, we sent you 4 follow up emails and never heard back from you.

We would love to make sure you got what you needed out of the app or if you need something else, please email us at support@spacesquirrel.co

-Dom, Co-Founder