Crush: Speed & Image Optimizer , 1,050 則評價

Hi there,

We're really sorry that you had trouble with your site loading speed. Our entire business is speeding websites up, so we naturally take this type of matter very seriously.

Immediately after hearing of your site speed degradation, we conducted a thorough investigation of your site. On Pingdom Website Speed Test, we saw a load time of 1.5 seconds and the longest loading elements were not images but rather other apps you had installed. https://tools.pingdom.com/#5b4c5269b0800000.

It appeared that Crush.pics did exactly what it was supposed to (reduced overall image file size) and your speeds are now well faster than average from what we can see.

After bringing these findings to your attention; you confirmed, agreed and promised to revise your review accordingly. Sadly (after numerous attempts to contact you) we haven’t heard anything since then.

We appreciate it can be a complicated process troubleshooting the root cause of problems like this, and we do hope everything is still running smoothly with your site. If you have any further questions, or if we can help you in any way, don’t hesitate to re-establish contact with us.

-Dom, Co-Founder

Hi,

We are very sorry to hear that you experienced problems with our app. After our support team contacted you, we determined that you were having problems with compressing images stored in Shopify's Files (Shopify Admin » Settings » Files) section.

Unfortunately, Shopify doesn't allow third party apps access to these files so we, or any other app, are unable to compress them. However, Crush.pics does provide a Manual Upload feature that allows you to compress images before adding them to the Files section.

We have issued you a full refund and are sorry that Crush.pics didn't work out for you.

If you would like to learn more about how we can help you compress these images please email us at support@spacesquirrel.co

-Dom, Co-Founder

Hi there,

We are very sorry to hear that you experienced problems with our app. After your feedback our support team contacted you via e-mail and arranged a full refund.

Again, we're sorry that Crush.pics didn't work out for you. If you have any questions or if we can help in any way, let us know at support@spacesquirrel.co

-Dom, Co-Founder

We're sorry to hear that you've had this trouble with your site but this was definitely not a problem with Crush.pics. On your homepage, you had images being shown at 50x50px and our app cannot change the physical dimension of an image. We've tried to contact you on two email threads multiple times but have not heard back from you. Something had been changed in your theme and your template was rendering the wrong image sizes. This has nothing to do with Crush.pics as our app doesn't change any template files.
We're happy to answer more questions and you can contact us anytime at support@spacesquirrel.co

Hi there,

We're sorry that you didn't enjoy our app! Our app is designed with a few fail-safes and one is that your images will never be updated to be larger than it used to be. This is to ensure that even if compression doesn't save much on an image, it will at least stay the same as it was before.

Site speed tests vary day-to-day based on a lot of different factors, so it's possible that you encountered this. Regardless, if you have any questions or concerns, you can always email us directly at support@spacesquirrel.co

-Dom, Co-Founder

We're really sorry to hear that you had trouble using our app! We've worked really hard to make the app easy to use. We've tried contacting you multiple times to try and help you with your set-up, but we haven't heard back. If you or any merchant ever has any questions or needs help, we can always be reached at support@spacesquirrel.co

Hi Lisa,

We're sorry that you didn't have a good experience with our app! We certainly don't want anyone to feel forced to upgrade and offer the free plan if users only need to compress a few images. We have to pay for each image compressed so that's why higher quotas and features are reserved for the paid plans.

We have all sorts of guides and help articles that may help and our support team is always happy to answer any questions you might have. You can reach us anytime at support@spacesquirrel.co

-Dom, Co-Founder

Hi there,

We're really sorry that you had a poor experience with our app. One thing we work really hard on is improving the user experience and we've recently introduced an all new dashboard that is much easier to navigate. We also have Getting Started Guides and other resources that can help you use and navigate our app.

We would love to help you use our app and if you have questions, please reach out at support@spacesquirrel.co and we'd be happy to help.

-Dom, Co-Founder