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I've been using Cjdropshipping for a few months now for the most part customer service has been good. However, most often when I need to know something or have a question Leah Cheng has been extremely helpful on more than one occasion!
I got so much help from the agent AGNES. Thank you so much for making it easy :)
The Customer support, esp. Ms.Niky was very prompt and understanding in solving my issues quickly. I like the idea of CJ being the only dropshipper I need to deal with, instead of the overwhelming task and risk of manually selecting best suppliers on Aliexpress myself one by one, without having any way to know who are really trustworthy! This is what I had been looking for since the 2yrs of my store's creation. And now finally I can feel at peace with a sense of security in my dropshipping business! Thankyou CJ!
I needed an order dispatch expedited and I received fantastic service from Zoey Zheng, Jolie Zhu and Sini Liu to get this done. They are always available and helping me with any of my business needs.
Ken Yang is also great help. Always available when I need and all my questions answered quickly.
Joean Gu - Helpful information regarding purchasing in advance
I entered a chat with Ken for an issue I need to resolve. He was very helpful and patient with me. He walked me through each step and gave me videos and pictures as a reference for me to follow. I am very satisfied with CJDropshipping's quick customer service. I will be recommending this to anyone who asks!!
Very helpful customer service and a wide selection of products with decent shipping times. Thank you Estella for your excellent efforts!
I recently started using this Shopify app and couldn't be happier with the results. It's incredibly easy to use, making the setup and management of my online shop a breeze. A special shoutout to Harvey, my personal agent, who has been exceptionally helpful throughout the process. His support and guidance have been invaluable, ensuring I get the most out of the app. Highly recommend this app for anyone looking to streamline their e-commerce operations!
Working with YANA has been awesome! She's super helpful and on top of everything. Her attention to detail is amazing, and she's always quick to respond and sort out anything I need. She informs me of any requests from the shipping team and makes sure my orders are processed on time with no issues. It's like she's got everything figured out. Really makes my life a lot easier!Lastly, i must say she is very friendly i really cant ask for more .
Good Agent an Good support 100%
We have used CJ as our fulfillment service for 2 years and have had a great experience working with them. Our agent, Carrie, has been very responsive and helpful. Their web app is very user friendly and integrates well with Shopify.