CJdropshipping: Much Faster

Today, there was a technical problem on CJ. I sent a WhatsApp message to customer service. Within a minute I received a response from Billy. He reported the problem to the tech team. Less than 20 minutes later, Billy told me the problem was solved.

This is probably the best customer service and the fastest problem solved I have ever had from a company. This is a great company. If I could give them 10 stars I would.

I recommend CJdropshipping to every drop-shipper because of there customer service and short shipping times. Thankful for my agent Simon. He is always there whenever i need help while using the app.

Thank you Connor. You really are an incredible mentor. Hope to get help from you always brother

The customer service is absolutely the top reason why I continue to do business with CJ. Susan has handled all my requests and has even presented opportunities. I feel very comfortable that all my needs as a small business will be taken care of. It would be a mistake not to use CJ as your sourcing platform, and request SUSAN!

Shinco Zhao my agent,has helped me tremendously times over the last few weeks, delivering information ,good quick communication.Very satisfied with the service.

Great and quick help. I had questions that were answered by Jolie.

My question was how to proceed with my first order on CJ from Shopify. The support representative responded in a professional and helpful way. Got done in minutes. Thanks to the CJ support team.

Fionnula Wong help me, I need my shipping discount agreed with my agent to be realized, so Fionnula was online and supported me in the meantime. At the moment, I am waiting for my agreed shipping discount, and I know the commitment of support for each user. It's hard work, and if everything comes to fruition with my shipping agreement and product discount, I will recommend CJ even more.

I'm very pleased with CJDropshipping. I've been working with CJ over the last year and even if there were minor problems, the Agents at CJ always made sure to deliver the best possible outcome. Agents like Timothy Zan or Garrison Wong are always fast responding and the product sourcing is a blessing. Overall I'm really satisfied.

I initially left a five-star review in May 2023, but I am now modifying it due to recent events and the services provided by CJ Dropshipping.

Initially, everything was going smoothly, and I sold a few products on the platform without any issues. However, I started experiencing delays in deliveries, but that was nothing compared to the recent problems I encountered. I began selling a POD (customized) product, so I entrusted CJ Dropshipping with the customization process. It turns out that after a week, the products had not even been processed or sent to CJ Dropshipping's facilities. After 10 days and numerous false promises from my agent Wendy (assigned by CJ Dropshipping), the products I received were of horrible quality (and quite expensive). As a result, after 10 days of waiting, customers started requesting refunds, and the reputation of my online store was severely tarnished. Fortunately, I found an agent in China who could take over the orders mishandled by CJ Dropshipping at a lower cost.

Please be extremely cautious when considering this platform if you want a reliable service, especially when dealing with specific requests and potential issues.