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I really liked that support system, fast and helpfull, Mary Li is nice support and i really like it :)
My agent is Sylvia, she is an enthusiastic person and responding to my questions effectively. Highly recommend others to try CJ service!
Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!
A convenient platform for dropshipping beginners, procurement process is slow. Had an experience before X'mas that the order status was stuck at 'processing' for many days, eventually it couldn't be fulfilled due to out of stock. Hence I'd suggest users to check stock availability with CJ prior to placing the order because the system is not sychronized with suppliers.
I'm revising this review rating from one star to three stars (6/10) because the agent was sincere and keen to help.
PS: Avoid using Paypal as payment method if your store is selling generic products. PayPal has been restricting accounts, holding users' funds for 180 days without warnings nor specific reasons, can't refund to a customer who paid via PayPal.
We are extremely sorry for the unhappy experience and we take this seriously! Our agent team will double-check with the agent and will try our best to help you solve the problem.
Thank you dear for a Good service, and I appreciate your efforts and your kind behavior, And thank you again.
It was ok for a while, but in the past months their support became non-existent. The app has lots of bugs and technical issues, they often add some high extra cost for shipping (after sitting on the package for 3 weeks) so you have no choice but pay or refund the costumer. They sending wrong/smaller/cheaper product, while the description is clear about the sizes, but still they refuse to refund other than the partial cost, even after my customer clearly don't want the wrong item. Site connection, connected products randomly lost and when you ask for help they often answering in a condescending way in chats, without any intention to help.
Thank you for your feedback! Your approval is our motivation.
This is Dropshipping made super simple, My personal thanks go to Miya Huang who is so Amazing to speak very polite professional and always there to help you every step of the way, THANK YOU Miya x
Veloci e hanno risolto il mio problema!dopo averlo contattati mi hanno risposto subito!!ottima applicazione!!
i had a great experience with your customer support it was fast was helpful and professional and espacial thx to mary li
I have worked with this agent named SHARON, she is excelent at her job,always contactable and gives me all the infos i need.i'm very satisfied
Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!
I have great experience with this app, really good customer service from Hugo for solving my problems.
Thank you for your feedback! Your approval is one most important reason for our continuous improvement.