CJdropshipping: Much Faster

I'm sorry, i have to change my review. The customer service is great until they have your money. After that you have to completely be on your own. It's like if you don't pay or buy, you won't get any help.

This was my first time using the CJdropshipping app to fulfill an order. Alan Y., consultation representative, provided excellent service. He was very helpful with finding and connecting products to an order. The overall experience was terrific and look forward to continuing using CJ for future orders. Thank you!!! Tiffany M.

So far for me CJ is the Best Dropshipping, it’s really easy to use, good choice for new drop shippers. And I have my helpful agent Frank Shi always standby, thanks a lot to him.

Hi! I’m a new dropshipper working with shopify ans one of your advisor came to me out of kindness offering his help named Cherry Xu It’s a pleasure to be able to work with cjdropshipping.com

I should have heeded the warnings in the reviews and stayed away from CJ, they are unprofessional and rarely answer questions in a respectable time frame. My store hasn't even launched yet and unfortunately for me, I put all my eggs in one basket, wasting my time with CJ as a drop shipping source. Almost ALL their products have no descriptions, no material information for jewelry, and when I ask for the details, I get no reply, or half the information requested. I can't understand all these 5 star reviews, but as one reviewer here said, they ask that you give them a good review. Check TrustPilot, same thing there. This company should be thoroughly investigated before using them. I lost almost two months of my time and fees for a description writing app and the cost of Shopify's plan. Time to find a reputable drop shipping source, if that's even possible. I did not do my due diligence and I'm paying the price, do yours and stay away from CJ. Update: To respond, I did give you several products to get descriptions for, at minimum what materials and size etc. and I never get a reply. The problem is, according to one of your agents who replied to me by email, you have nothing to do with the suppliers and they put the information up. I find it strange then that I can't contact the supplier directly, I can only contact CJ, why is that? I have about 80 products, do you want a list and you can give me details for each one?

A large variety of products and usually ships on time. Would have given it a 5 star but recently the support on channels like CJ live chat and tickets have been slow or non-existent. There are always 20+ people ahead of me in the queue when I try to live chat, which was not the case when I first started using CJ.

I managed to get support through whatsapp and Fionnula's service was great. If I could get support like this all the time I would give CJ a 5 star.

Customer service is really the best thing about CJ - a real person is always ready to answer your question within seconds. Janet is especially great. THank you!

Good service! I was helped by Joyce who answered my questions. Joyce answered multiple questions that i had.

Looks like very poor app. Its free to install and use but thats only 1 profit. I tried to conneckt my store, I had account on CJ for few months now, and when tried "log in" it just says " sorry, you are not logged in". Lol. Also their terms of use are a bit weird. No responsability for almost nothing. You got scammed via their platfor or similar looking site? - your problem. Bad quality of produckt / fail in manufacture - your problem. Produckts description: material - cloth. What the H is "CLOTH" lol.

Had an amazing chatting time with agent Aoki Gong. Helped me with solving my global shipping problem, really good and top quality service. Highly recommended!