CJdropshipping: Much Faster

I wish I can give a 0 star review. I mentioned Eric was helpful before, but after being helpful for 1 day and asking a favour from me to leave a 5 star review here, he has been absent for several days. (i guess he's really enjoying his days off) His backup colleagues are UNWILLING to help at all, they keep saying they will find his email for me but never did. I asked to switch for another "dedicated" agent. Here comes Leanne whatsapping me. She's able to be responsive, but when being asked to do sth, she is never willing to work. ^^ In the end? I have to refund my customer, just cause they failed to update the stock feed on their site, and ALSO failed to inform me even after I have raised my concern for the stocks. (she's unwilling to check the stocks' availability) I thought to give them another go and found a new product. AGAIN, when I asked about some details of the product. She failed to contact the supplier. It has been the 4th day, and still she couldn't find the supplier. lol I wonder how hard could it be to get in touch with someone these days! Sayonara CJdropshipping!

CJ dropping is great in terms of shipping. Hugo Hu who is our support representative at CJ Dropshipping is indeed an absolute great with his service whose responses and actions are faster when contacted for any help. They even source products that are not available on their platform upon request. CON: This is in regard to processing time delays from what they actually mention for each product on their product page. Everytime an order is placed, we had to contact the support representative, to get it processed for delivery in their normal processing time. This may be a deterrent if many orders are to be placed. We hope CJ dropshipping will improve this by processing orders within their regular processing times mentioned for their products and without being contacted for each order. We hope to update this review later in 4 to 6 months with more stars and good customer experience.

good app that have very meny products chose between butt the shiping cost is just way to high on meny off the products and that makes them unprofiteble because i cant have my custumers paying shiping that is even more expensive then the products they are buying and this is something i think needs to be fixed before i give you a five star review

Shut out of account all week, customer service still has not fixed the issue. They take days to respond to each reply.

if you are looking for dropshipping supplier don't use CJ. i personally used this but this is useless. Delivery time is more then 40 days. when you contact support they always said we are waiting for logistic team respond. And if you contact after 7 days you will get same message. Also inventory is not sync some times order is fulfilled and you get notification we are out of stock after 5 days fulfillment.

The products that can be found are excellent.
Great support, fast and simple. Rebecca Zhang helped me quickly.

very bad and poor service. the app itself ok but when you need real help they wont help you immediately my cj account was hacked and i was unable to filfilment orders *or* autorize the store on new cj account. it toke them over a week to start understand what happened and then they help
watch yourself!

Perfect service of Cheria.
I Wish her as my personal agent of CJ
Perfect service and i’ll work a lot with her.

Love the range of products available, customer service is 10/10! Donna was an absolute gem & sorted out my query super fast with no hesitation or difficultly. Thank you!

5 stars to Alina Liu. She is very helpful. Her response is very quick and much appreciated. I am glad they have this kind of customer support.