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My experience here is very good, with a very helpful service with my agent Ada that is the Top here, very kind and professional, available in every moment to solve my problems. I advice this app !!!!
I've been trying out the CJ dropshipping platform for a week and it has just been absolutely appalling. I've been sending queries via the Chatroom, the Live Chat and email but my queries haven't been answered or resolve. I ran a test order through because I was tired of chasing for answers and was going to run the test on my own to find out how the dropshipping process would work. The order has been sitting in the CJ system and the transaction cannot be finalised due to their system error. It's been absolutely frustrating. I am so glad I haven't transitioned my store over to the CJ platform as this would have ruined my business. I caution other business users to test out the process for yourself before proceeding. My experience has been nothing but unsatisfactory from the go.
We are extremely sorry for the unhappy experience and we take this seriously! Our agent team will double-check with the agent and will try our best to help you solve the problem.
The app is great and Alan was super helpful. He walked me through orders and helped with all my inquiries related to fulfillment and custom photos. Thanks!!
Had help from Violet. Ever so helpful quick replies and got right to the point. Sent videos so it was easy to understand and work with.
Hi guys! Im new here. I find cj droppshiping from youtube and i love it so mch! Thank you for the help. 5 stars easy
this app chat reponds slow and they take forever to ship orders or give you your refund money back don't recommend
Hi, we are so sorry for your bad experience. If you have any problems, please send an email to our support team (support@cjdropshipping.com) and we will try our best to help you.
I recommend this app! Most sellers find the difficulty to solve shipping issue from chinese vendors. CJ so far is the best solution i got as it is like the combination of oberlo + aliexpress, just like the chinese say: "one line dragon service". I can now source anything i like to sell and with the help from personal agent Gina Ge, she helps me to make sure all our ends (seller) is perfectly established and setup. It's great!
Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!
I can TRULY say that Roxane went above and beyond to help me with placing my first order. She was very patient and knowledgeable, and was able to make this process as smooth as possible for me. I don’t want to use anyone else besides her. She is great at her job and was very professional. I highly recommend her.
Very good service for faster shipping and they offer a lot of features. Skye, the agent they gave me also helped me with some questions I had.
Thank you for your words. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!
definitely recomend the customer services, just chat with Ruth Ying, was very kind to look into my issue and polite. CJ lack of exact information on the products make the customer services overloaded therefore ot is a big delay on respons.
Thank you Ruth