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I've been trying out the CJ dropshipping platform for a week and it has just been absolutely appalling. I've been sending queries via the Chatroom, the Live Chat and email but my queries haven't been answered or resolve. I ran a test order through because I was tired of chasing for answers and was going to run the test on my own to find out how the dropshipping process would work. The order has been sitting in the CJ system and the transaction cannot be finalised due to their system error. It's been absolutely frustrating. I am so glad I haven't transitioned my store over to the CJ platform as this would have ruined my business. I caution other business users to test out the process for yourself before proceeding. My experience has been nothing but unsatisfactory from the go.
We are extremely sorry for the unhappy experience and we take this seriously! Our agent team will double-check with the agent and will try our best to help you solve the problem.
I used this app after checking the reviews. But my experience just a few days after opening, was truly of nightmares. I spent six hours trying to get my clients order pushed through. I followed all the instructions, their help bot and staff member were no help sadly. In the end, I located another supplier who I used ten years ago whilst trading on eBay. Order went through, real easy. If it's not easy, I don't need to deal with the stress. My Clients deserve the best service, as do we.
Hi, we are so sorry for your bad experience. If you have any problems, please send an email to our support team (support@cjdropshipping.com) and we will try our best to help you.
definitely recomend the customer services, just chat with Ruth Ying, was very kind to look into my issue and polite. CJ lack of exact information on the products make the customer services overloaded therefore ot is a big delay on respons.
Thank you Ruth
The app still under test but i like the support they answered me so fast so kind and helpful if i like this app after test i will recommend it again and may on youtube as well
this app chat reponds slow and they take forever to ship orders or give you your refund money back don't recommend
Hi, we are so sorry for your bad experience. If you have any problems, please send an email to our support team (support@cjdropshipping.com) and we will try our best to help you.
I recommend this app! Most sellers find the difficulty to solve shipping issue from chinese vendors. CJ so far is the best solution i got as it is like the combination of oberlo + aliexpress, just like the chinese say: "one line dragon service". I can now source anything i like to sell and with the help from personal agent Gina Ge, she helps me to make sure all our ends (seller) is perfectly established and setup. It's great!
Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!
Very good service for faster shipping and they offer a lot of features. Skye, the agent they gave me also helped me with some questions I had.
Thank you for your words. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!
Very good service and fast replying i would like to scale my business to the next level with them so many features to scale your business
Thank you for your feedback! Your approval is our motivation.
This is the best app I have ever seen, he is so convenient, and the staff is friendly, recommend!!!!
Cristina was quick to respond to my questions and helped me complete what I desired to do. Store building is an endeavor i desire not to persue right now, but customer service will respond & help you through whatever process you want to go. It's awesome!