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SCAM
no customer support
products dont ship
site doesnt work
its just a replicated alibaba page run by scammers
We are extremely sorry for the unhappy experience and we take this seriously! Our agent team will double-check with the agent and will try our best to help you solve the problem.
If a product sells out of your local warehouse, it wont update the stock feed to your site. It means that you can keep on selling the product only to then have to refund your customers.
I was very optimistic to use their service ...i googled a lot of reviews on trustpilot too ...people lost thousands of dollars near 50K orders burned in the flame ...i read shopify reviews to confirm such ..dont read the 5 stars ...they will destroy your business
Thanks for your feedback. You can place a sample order to test the product quality and shipping time. With any problems, you can also write an email to support@cjdropshipping.com or contact our online support for help. Chatroom: https://chat.cjdropshipping.com/?autoArtificial=1#/newChat We'd love to help you with your business.
Very fast shipping and amazing Personal Agent. My agent Ely really helped me!
Good service! I was helped by Joyce who answered my questions. Joyce answered multiple questions that i had.
Thank you for your feedback! Your approval is our motivation.
I recently had a disappointing experience with CJDropshipping's customer support. I had an issue with tracking a package I purchased four days ago and reached out to their support team for assistance. Unfortunately, my concerns were not addressed adequately.
A representative named Cheria was unresponsive and did not provide the help I needed. This lack of communication and support has left me feeling frustrated and ignored.
Furthermore, the inability to track my package after several days has left me feeling scammed by CJDropshipping. This is not a feeling any customer should have when dealing with a business.
I expected a higher level of service from CJDropshipping and am disappointed with the lack of transparency and support. It's important for businesses to respect and value their customers, and I feel this was not the case in my interaction with CJDropshipping.
I hope this feedback will lead to improvements in their customer service. Until then, I would caution others about this potential issue.
We are extremely sorry for the unhappy experience and we take this seriously! Our agent team will double-check with the agent and will try our best to help you solve the problem.
excellent app with great customer service
thanks to cj team and my agent Hedy to be so helpful and available
Thank you for your feedback! Your approval is our motivation.
The support is very patient and friendly. I can't complain about anything, this is really a good alternative to certain other platforms. Thanks for the amazing support, Ada!
Thank you for your feedback! Your approval is our motivation.
The CJ dropshipping service is one of the best I've seen. Customized packaging, ease of use and fast delivery are all offered in one place. Special mention for the quality after-sales service and for the agent Hedy who gave me an exceptional welcome to guide my first steps. He answered all the questions very quickly with personalized tutorials through screenshots. This professionalism is highly appreciated.
Thank you for your words. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!
Thank you Cheria and Cj for assisting us, more clients to you! thanks for being responsive all the time!
Thank you for your feedback! Your approval is our motivation.