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I love this app, it is easy to find and order products, and the customer service is 100% on-point. They are 24/7 live actual people who are always ready to help you with any problem and they walk you through each challenge in a way that leaves you satisfied. Alex Chen was especially helpful and truly understood my problem and how to address it. I highly recommend the app. They do have longer processing and shipping times if you do not have inventory purchased already in the warehouse which is why I am giving a 4 not 5 star review.
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Through using this app to create posters, I have received positive feedback and responses, boosting brand awareness and sales performance.
Miya Huang is one great reason to recommend this app. Miya's attention, willingness to offer best guidance and the resolve shown to research for best advice proves to be indispensable.
Just started my shop and I am in the testing phase and so far customer service has been good. I have been working with Ashely wu and she has been very helpful in guiding and explaining things.
They source very fast the products from 1688 or other Chinese apps like T-mall, shipping in high season is very slow, but in general, the process is good, what they need to improve is their User Interface as is very hard to find the orders with the Shopify order number or even with the buyer name, skype customer service is good and latly when a product arrive wrong from supplier they send pictures and give options to cancel or exchange the order, they are getting better, sync conection with the store is fast as well even many times the images need to be downloaded by had as their app just takes a few of them, prices are fare.
Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!
I contacted customer support due to an issue with fulfilling a mixed-vendor order. Bonnie Gu initially responded and attempted to guide me through the process with the "batch update to orders" feature. However, this led to an unintended disconnection of all items in the order. The situation was made more difficult when the conversation with Bonnie was left unresolved.
Fortunately, Suki Huang stepped in and was instrumental in clarifying the confusion. Suki provided comprehensive answers to all the questions and navigated us through the correct process to isolate and address the issue with the item from the other vendor. The assistance from Suki was a stark contrast to the earlier part of the exchange, demonstrating both professionalism and a commitment to resolving customer issues.
I am grateful for Suki's intervention, which ultimately rectified the situation and allowed me to complete the order for my customer. The support provided by Suki was a redeeming aspect of the service experience.
I have not started selling yet but so far the support Lea Zhang is giving me is great. Also, the fact that you can ask the support at any time of the day makes it very easy to work whenever you want to without having to wait for hours until you get a response.
Unfortunately shipping prices are a bit high and the processing time is quite long but I guess that's the price you have to pay to have this big variety of products available.
Cj is a very good platform for storing and shipping parcels around the world. A special thanks to my agent Aoki Gong who does an exceptional job as an intermediary. She is reactive, and finds solutions for me when I have problems. I recommend CJ.
I experienced some frustration when attempting to place an order that turned out to be invalid. Despite being presented with videos to watch, I was unable to complete the order. Fortunately, Rebecca stepped in and promised to speed up the process of obtaining the product from her team. I am grateful for her assistance.
CJ est le partenaire de mon succès, même si tout n'est clairement pas parfait je peux quand même vous conseiller cette plateforme qui dans l'ensemble est bien mieux que aliexpress. Et merci à mon agent Shicharl qui a toujours été d'une grande aide et d'une grande réactivité :).