Avis (9 365)
Affiner
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Par note
I have not started selling yet but so far the support Lea Zhang is giving me is great. Also, the fact that you can ask the support at any time of the day makes it very easy to work whenever you want to without having to wait for hours until you get a response.
Unfortunately shipping prices are a bit high and the processing time is quite long but I guess that's the price you have to pay to have this big variety of products available.
To be Honest the service is very good and my assistant Zoey solves all my doubts perfectly, however I consider that there are certain things which I think would be better
Christina Chen always does a great job assisting me. My only issue is that I would prefer to really have 1 go-to agent as opposed to having to use the chat because I don't always get the answer I need from other agents.
CJ drop shipping is very perfect! Their customer service is top-notch. Elsa tong the very best agent I have met online, so calm and answers all your questions with solutions.
You guys are the best.
Thanks to Stella for resolving my queries and handling the payment glitch for my orders. Was very patient and accommodating to my requests :)
Thank you for your words. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!
Rami Wu was very helpful for clarity and information.
Cj is a very good platform for storing and shipping parcels around the world. A special thanks to my agent Aoki Gong who does an exceptional job as an intermediary. She is reactive, and finds solutions for me when I have problems. I recommend CJ.
Updating the review from May 3
Happily, since my last review things have changed. My agent Lisa Wei is providing excellent assistance via email, I'm thankful for her support and understanding. She responds on time, acts polite and professional. I hope for successful cooperation in the future.
I'm rating CJ App 4* because of few factors that can(needs)to be improved:
1) Not updating the product page when the product is not available. (you list the item, and then figure out (if you ask) that it's out of stock)
2) Badly need more filters for search, when searching for the product I normally get around 60 pages of results both related and not related.
3) Sometimes the descriptions are unclear and have to double check with the agent
I wish CJ only get better and better and grow!
We are extremely sorry for the unhappy experience and we take this seriously! Could you please tell us your CJ ID and the order number? This is our contact way: support@cjdropshipping.com. Our agent team will double-check with the agent and will try our best to help you solve the problem.
Really good customer care service. They are very kind and fast on reply. No need to wait for hours.
Thank you for your words. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!
Good customer service and fast response times
Helpful agent and helpful tutorials provided, was able to answer queries
Thank you for your feedback! Your approval is our motivation.