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Perfect Service by Catherine. I am beyond statifisfied by her competence. Always very helpful an kind.
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I am very impressed by the 1on1 engagement with my assigned agent. I had a unique sku setup request (multiples of one sku for buy more save more promotion). My agent was extremely responsive and took care of it on the backend in CJ. The CJ app interface takes a bit getting use. That is the weakest point for them. If the addres this, then I would say wow. but the service and timely responses are amazing. Makes you feel like you have a vested partner at each step with CJ.
Thank you for your compliment. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!
absoulutely good support helped me in every way possible to figure out how to send products to customers,was super kind.thanks!
Mango Hu has been an amazing agent for me so far. She has been working so hard to source me the best products and helps me with any issues, queries or ideas. Fantastic agent and a fantastic service CJDropshipping offer. Highly recommend it to anyone who is looking to level up their fulfilment process.
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Great app to get your marketplace going! My agent, Sita Cui, gives great service and answers all the questions I have.
A long time ago I think they were good. Now as my new business is taking off. They magically remove variations with no notice, then do not update the inventory, or customer service you get passed around. Nobody reads anything just have you repeat everything. If they don't send an item they ultimately send an item that they deemed close but not exactly. How am I to replicate that sale assuming the client is even ok with not getting what they specifically wanted? It takes days to ship out even as you pay extra for shipping. I mean they lose nothing really. Our brands are on the line and people are expecting a certain level of service which they do not even provide. Complete unreliability and I can not work like this. I just can't describe it in a way that follows the terms and conditions of how I feel about my interactions with this company. I lost sleep, and couldn't go to bed so I can stay up and deal with this, my anxiety was through the roof, and my frustration level was 1000 percent. How can you literally remove a variation from stock and then not tell me? That happened when a customer purchased it, I got them to agree to a different variant, and guess what it was out of stock too. Then they showed me pictures of acceptable substitutes then sent something different.
We are extremely sorry for the unhappy experience and we take this seriously! Could you please tell us your CJ ID and the order number? This is our contact way: support@cjdropshipping.com. Our agent team will double-check with the agent and will try our best to help you solve the problem.
Grade A customer support. Shoutout to my girl Ruth.
The app works fantastic. Easy to use and can be used for all sorts of things.
I have been using CJ for a while now.
I'm shocked how easy to use it is and how good the team of CJ is to help me with all my questions and problems.
Thank you for your words. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!
Connie Jin is honestly great, solved all my issues in less than five minutes, best service you can get!
Very convenient, customer service can follow up and solve problems in time, logistics is also very fast, and gift boxes can be customized