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Beyond and above! The customer service Nina provides goes beyond and above. She's efficient and quick in answering my questions and very knowledgeable. There were never questions left unanswered. Great job!
Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!
Cherry Xu was very helpful and was able to resolve my issue within minutes. Highly recommend the service.
My first 5 orders were a nightmare with CJ. They don't know the suppliers stock until after your customer orders the product. My store's very first order was out of stock and I had to refund the money. Second order was out of stock and luckily the customer accepted an alternative which thankfully was in stock. 3rd order was fine. 4th order was a cat pin and CJ sent me a pic saying the colors look nothing like the photo. 5th was in stock thankfully. Every out of stock order CJ suggested something that looked nothing like what they ordered. I deleted every CJ product from my store and I'm just going to use another reliable app I use for my other store that has never let me down. Having CJ products gives me anxiety because I keep losing money because of them. Good riddance.
We are so sorry that CJ didn't give you a nice ordering experience. Could you please tell us your CJ ID and the order number? This is our contact way: support@cjdropshipping.com. We will help you check the specific reason.
The platform is awesome! My agent Susan has also been of great help in fulfilling my orders. I highly recommend. CJDropshipping is much much better than Aliexpress or any other platforms. The provide much faster shipping times also making your customers extremely happy.
Thank you for your words. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!
I had Interaction with my incredible agent Niky Huang. She is very proactive and solve the problem quickly. She is helping me to find the hot products. I really appreciate CJ & my agent Niky for their support.looking forward to build a long term healthy relationship.
Zoey from CJ is a great help to all my needs. Quick, smart and efficient. would highly recommend. very quick to help me source products
We have used CJ Dropshipping since January. We have added products to our store and they just leave them as sold out without any warning... this service in my opinion is only for beginners to test out products, but not for scaling. Disputes take time, and you have to closely follow up on your orders if you want to see some movement. Just ok. Packaging is correct.
Thank you for your feedback. There is the risk of short inventory regarding certain products that require replenishment, to avoid such risk for your scaling, it is recommended that you use private inventory to boost order processing.
Michell Luo is very helpful and takes the time to help me.
he is very empathetic and takes the time to help customers and is very accommodating
Thank you Bianca for your help! Very helpful person who answers basically every question that needs to get answered and even adds video's to help you some more!
It's definitely a must have if you are doing dropshipping. A lot of great products in good price and most importantly amazing help and contact with support and agents, for example agent Turbo Wang does an amazing job and have helped me on several occasions when I had a problem. 100% recommend it.