CJdropshipping: Much Faster

I initially left a five-star review in May 2023, but I am now modifying it due to recent events and the services provided by CJ Dropshipping.

Initially, everything was going smoothly, and I sold a few products on the platform without any issues. However, I started experiencing delays in deliveries, but that was nothing compared to the recent problems I encountered. I began selling a POD (customized) product, so I entrusted CJ Dropshipping with the customization process. It turns out that after a week, the products had not even been processed or sent to CJ Dropshipping's facilities. After 10 days and numerous false promises from my agent Wendy (assigned by CJ Dropshipping), the products I received were of horrible quality (and quite expensive). As a result, after 10 days of waiting, customers started requesting refunds, and the reputation of my online store was severely tarnished. Fortunately, I found an agent in China who could take over the orders mishandled by CJ Dropshipping at a lower cost.

Please be extremely cautious when considering this platform if you want a reliable service, especially when dealing with specific requests and potential issues.

I have used their service for months. Their service is getting worse and ultimately unsatisfying lately. Their inventory update is chaotic and consistently reported out of stock against the web page's info. I have complained several times through the personal consultants, but no action taken. Unfortunately, I have imported a wide range of products from them, and I plan to quit it gradually, which takes time. For the new users, I suggest considering thoroughly before using CJ.

The best sourcing service ever used. CJdropshipping is really great. They are free and available 24/7. The delivery time is faster than Aliexpress and the overall value they are providing for the dropshipping business is amazing.

CJ has wide range of quality products and simplified sourcing, order fulfillment, and inventory management. Bin Han is a great agent - always quick to reply and helpful. Highly recommend.

pas encore eu de résultat mais tout est compréhensible et les agents sont à l'écoute.large choix de produits et de personnalisation je recommande cj dropshipping

Help a lot Thx to Box Chen rlly helpful

I worked with zoey and she was able to help me with my parcel deliveries in relation factory suppliers. Good service

I used the app to help me with shipping flow and inventory. Overall the customers service is outstanding. So far, so good. But overall I am satisfied. A special thanks to the customer service team and Bianca at CJ.⭐️⭐️⭐️⭐️

Good service, Whalen helped me a lot with finding the right products. Amazing system and would really recommend

I want to give this platform 0 stars. This was my first time using the platform, and I thought their shipping would be faster than Aliexpress. However, I was mistaken. Let me explain the situation:

One of my customers placed an order for an item from the Cj Dropshipping manufacturer. At the time of the order, the inventory status wasn't updated, and it didn't indicate that the item was 'out of stock.'
A few days later, I believed I had successfully fulfilled the order, but I received a ticket informing me that the item was out of stock – and this was 10 days after the order was placed.

I started to inquire and tried to source the item using Cj Dropshipping. During the waiting process, some customer service representatives were genuinely helpful, but despite their assistance, nothing came of it, and 15 days had passed. At this point, I considered offering my customer a refund.

One customer service representative told me they had found an alternative and would ask the supplier to deliver it. However, they informed me that the supplier couldn't deliver just one piece of the item. By then, 20 days had gone by.

Throughout this process, I asked them to find the item on Aliexpress or even Taobao, and they promised they would. However, nothing happened. Now, I am searching for the same product on Taobao myself. I had to offer my customer a 50% discount on the product and cover the international shipping fee. It seems that Cj Dropshipping views itself as a "platform that combines many brands" and therefore doesn't take responsibility for out-of-stock products and their subsequent actions.

They didn't really care about if their actions will hurt your brand and the trust between you and your customers.