CJdropshipping: Much Faster

this is a unbiased review.

I like CJ as a platform, but using it was honestly one of the most stressful experiences ever once we started getting multiple orders coming in.

I don’t even know where to start.

First, I preordered our branded packaging. I only ordered 10 pieces at the beginning just to test CJ for the first couple of weeks. We waited approximately two weeks just for a simple carton glasses box to be shipped into their warehouse and added to my inventory. Before it arrived, I kept asking for updates, but nobody really knew the estimated completion time, and some agents even seemed annoyed when I followed up.

Then came the first week where we started running ads and getting sales. That’s when the real test started.

We had packages that were ordered after a month and 10 days still getting delayed. CJ claimed the customers didn’t respond, but instead of contacting me first, they shipped the packages back to another logistics warehouse, which took over a week. After that, I had to manually contact them again just to check what was happening, which slowed the whole process even more.

One of the worst situations was when a customer placed a bulk order that was costly. Because of the delays, I had to keep replying to him multiple times with updates, and it honestly became embarrassing. In the end, the order was refunded because I did not want to keep making the customer wait and make the brand look even worse. I lost a lot of money because of that situation. To be fair, CJ did refund me from the dispute, which I appreciate, but the damage was already done because it made our brand look unprofessional in front of the customer.

The delays with CJ are absolutely insane.

We also had many cases where packages were delivered with wrong items or missing items. The warehouse packing process felt careless. It really seemed like the packer did not take the time to check what should be inside the package or how it should be packed, even though notes were sent by the agents.

Overall, it was an absolute disaster for branded fulfillment. I personally would never work with CJ again for branded dropshipping.

Only use CJ if you are not doing branded dropshipping or if your fulfillment process is very simple.

Des produits qui indiquent qu'il y a du stock alors que les stocks ne sont pas à jour. Ce qui veut dire que même sur votre boutique les stocks synchronisés sont faux !!!

Extrait de la conversation avec le support CJ: "Since suppliers distribute inventory across multiple retailers, actual stock levels fluctuate daily. Real-time synchronization with our CJ system isn't feasible"

I have been using CJ for a long time, and it's a good, reliable service. However, working with my agent, Mandy Lu, has been a nightmare. I constantly have to chase her for updates, and when she responds, the information is vague or incomplete. Unfortunately, Mandy Lu is unprofessional and irresponsible. I would not recommend working with her.

The software they use is full of bugs and hard to use. They are out of stock and you only fnd out after you order. This has happened more then once. When they are out of stock they do not tell you right away and you may not know for days when you ask why the product has not shipped.

Great products, but the order processing could be faster I ended up getting a poor rating from a customer who thought their product never shipped. When I contacted the company to ask how to speed up the processing in the future, they gave me a bunch of canned responses and never addressed my questions directly. Use them, but with extreme caution, and build their slow processing time into your shipping policies.

I still didn't get the instructions to unlist a product so I could add it back with my price. I had to delete a product from my store because my wasn't added and cj won't let me re add the product.

Out of stock problems are an issue with this company. I have not removed the products from my store but have changed their availability to pre-order only and notify the customer when they are in stock.