CJdropshipping: Much Faster

super great customer service and fast with Celia;a. highly recommend.

this is my first time ever leaving a bad review on a shopify app... trash customer service. Literally every shopify app has good service but CJ is so expensive and customer service is awful

Firstly, CJ agents make all the users write 5-star reviews and mention their agent names. These are (90% of the total reviews) not authentic and are asked by CJ agents to put.
Secondly, their communication is absolutely disastrous. Every time there is a problem, a new CJ rep joins the chat and makes you go through all the same steps. Moreover, one of them tells you to do one thing and another tells you to do the opposite. They made me invest thousands of euros into buying inventory before Chinese New Year. Then one of the reps said that I don't need to do anything; all orders will be deducted automatically from the inventory. However, 2 weeks later, all orders are processing and they said it's my fault because I didn't click "deduct from inventory". They asked me to cancel all my previous pending orders and make new ones. I cancelled all my previous orders, but there is no such option to "deduct from inventory", so all my customers think I scammed them and my Facebook ad account is being blocked as well as the Stripe and Paypal payment processors are flagging me for fraud. I lost all the money I ran on Facebook ads, payment processors held all my money and returned everything to customers and CJ made me invest in inventory, which has no way of accessing so more money is stuck there.
Thirdly, they make fake promises. They promise that your problem is resolved, and after waiting for longer than they promised, you contact them again and they treat as if no complaint was ever made and they ask you all the same questions all over again and take the same steps again, and then they ask you to disconnect from the chat because they say they will handle it, and later when you try a third time, the same problem from square-one all over again.
I wanted to give them 0 stars, but I'm giving 2 stars because if you are just trying to start a new product and wanna test it out, then it's okay. Although their processing time is super slow, 1 -2 weeks just process and not even start shipping, even when selecting extremely expensive DHL express method. But it you actually wanna do business, then probably best to stay away from CJ.

If you do dropshipping then you will love CJ. It gives you all the abilities to create the endless bundle possible. You can easily mix and match each product to increase your AOV. And CJ's staff, especially Ms.Bianca is very friendly to support you along the way. The shipping time is fast too.

Great shipping time and quality, I've been using cj for 6 months and there were hardly any problems. Reliable supplier with nice agents caring for you.

First of all, I want to clarify that my last agent Jessie is great, knowledgeable, and very helpful; she helped me to resolve most of the issues other agents created and the terrible service CJ provide. The problem and the reason of this review is because CJ start shipping your orders within the timeframe; then after you have a little bit of time with them, they start switching your 8-15 shipping method slowly (''which is the fastest they supposedly have'')to a 20 to 35 days in transit (several times longer or because of the long time, items get lost in transit often so you have to refund your customer but CJ will not refund you) They keep changing the shipping method and speed you paid for and you will not be able to do anything because they are still using '''''''''the supposed shipping method you paid for''''''' Then you start getting a ton of messages from your customers asking why their orders has not been delivered which yields to a bad review that you cannot hide or fix on your Facebook shop, etc. They WILL try to do anything and everything they can to avoid giving you a refund for orders placed and cancelled immediately, items damaged, etc. They start good so you can start using their app, but then later you will have all these issues and you will regret it.

The service I am receiving from Crystal Feng (one of their agents) is phenomenal. Their service is really fast and I've never seen a hardworking agent for years. She has helped me grown my business!

Very supportive I satisfy with cj and thanks to Eugenia he is very supportive and friendly and deeply helpful

Karen Jiang the assistant are really helpfull and they are friendly
I really like cjdropshipping

Thanks Connie for your great support, you saved my live before fulfilling a wrong order, my customer would be mad on me.