CJdropshipping: Much Faster

Cjdropshipping is a Big Scam, very very incompetence, they don't deliver orders, after purchasing they'll ask you to call local pickup after the orders are been returned to the sender, their wharehouse, very imcompetence and they don't have any refund service at all, all they know is while away your time with endless arguments, they're a big scam they have no any inventories at all they just rebuy and try to cheaply ship it without any control at all non of my orders were deliver RUN FROM THIS SCUMBAGS

Outstanding Experience with Cj as a Supplier.
I've been using their services for over a year now, and I've witnessed a remarkable and swift evolution in their service and support. They're rapidly advancing, and their web platform is at the forefront of the industry.
The cornerstone of this successful partnership is the exceptional and unwavering support provided by my Agent, Fiona. She's incredibly prompt, ever-present, and consistently adept at finding solutions. Our business wouldn't be the same without this robust partnership. Thank you for being a vital part of our operations.

I have used this supplier for over a year for my online clothing boutique. My review is mainly focused on clothing, although I do market home goods and appliances as well as jewelry. First off, they are a sourcing supplier, meaning they find products for you to list, then when you (your customers) order, they get the items in from their suppliers and then package and ship them out, confirming quality. From a customer service standpoint, they are a good vendor. They reach out to you and even suggest things for your store. They do a good job of checking quality and letting you know when the product doesn't match what their listing shows. That doesn't mean it will be the right size, not have an odor, or be the fabric quality you or your customers expect, but they try to make sure it is right from matching the listing. Below are my experiences:
As a supplier from China to the US, be aware that your customers will wait long times for products. If you are new to dropshipping, this will be impactful, especially during the holidays, so make sure your terms set the right expectations with your customers. You can prepurchase to put in their warehouse, but that does not save much time for US shipping, however it does speed up EMEA. They try what they can to help make it fast, so this is not a hit on the supplier directly, just an issue in general.
I order samples prior to listing to confirm quality and size. This adds almost 2 months to a listing, which is horrible for seasonal clothing. About 1/2 of what I order does not match the quality/size I expected. Also, I find if I place the order with multiple different items, about 1/3 are not available or do not clear their QC and it delays shipping while they wait for all the products to come to their warehouse.
When I have ordered large quantities to warehouse in the states, it takes about 2 months or more to get the product via the cheapest shipping. That can be expected, but just be aware that if you are trying to stock for the holidays so you can ship out quickly, you may be too late for that in October. At the time of this post I am still awaiting an order from the beginning of August. You can pay to expedite it, but that deeply cuts into the margins and makes the cost about 3 times the cost of the product.
They are a sourcing agent, so if a supplier runs out of something, they will attempt to find another supplier to fulfill the order. That does not mean it will be the same quality or sizing that you had samples for or that your customers have received in the past. They try their best to get it right, but I have experienced slight differences in product over a year run.
Probably the thing that causes me to rate this app lower though is they hook into your store and scrape all your orders (not just theirs) as well as a hook in your website to see all products people view. This is not shared when you sign up, however if you access the code of your store, you will see the hook. You may find this helpful since one of the services they offer is to source items for you, even those you don't request. That may be a convenience if you are looking for better sourcing. However, you may need to check and update your privacy notices, based on your local regulations.
As a whole, I like CJ for the service they offer, it is just very slow for my US-based store and what I offer my customers. Because of that I use them strategically, however I would like if they were only taking orders I send them and did not hook into data I am not wanting to share explicitly with them.

I recently had the pleasure of working with Chloe Zhang, and I must say, she is an absolute gem when it comes to customer service. Chloe has been assisting me in finding and purchasing various products, and her dedication, professionalism, and genuine friendliness have truly left a lasting impression.

First and foremost, Chloe's responsiveness is truly remarkable. Regardless of the time of day or night, it feels like she is always just a message away. Her prompt replies make the entire shopping process incredibly smooth and hassle-free. Her commitment to her clients' needs is evident, as she consistently goes above and beyond to ensure a seamless experience.

Chloe's kindness and willingness to help are truly exceptional. She not only assists in product selection but also provides valuable recommendations and insights, making sure I am fully informed about the items I am interested in. Her friendly demeanor and positive attitude create a warm and welcoming environment, making each interaction a pleasure.

Furthermore, Chloe's product knowledge is impressive. She seems to have an in-depth understanding of a wide range of items, and her expertise shines through in her ability to guide customers effectively. Her attention to detail ensures that every product I receive is of the highest quality, and her commitment to customer satisfaction is unwavering.

In addition to her excellent communication skills, Chloe's dedication to her clients stands out. She takes the time to listen to my preferences and needs, ensuring that I am completely satisfied with my purchases. It's clear that Chloe genuinely cares about her clients, and this level of dedication is truly rare in today's fast-paced world.

Overall, Chloe Zhang is a remarkable agent who excels in every aspect of her role. Her rapid responses, kindness, expertise, and unwavering dedication to customer satisfaction make her a true standout in the field. Working with Chloe has been an absolute pleasure, and I can confidently say that she sets the gold standard for customer service. I look forward to continuing my interactions with Chloe and benefiting from her exceptional service.

By far the best Supplier, Their customer support team is really good, and they're always there to help, Most of the time Jiaming helps me out with little problems, really helpful. So far I'm having a great experience with CJ.

Miya Huang from customer care ( agent ) was incredibly helpful at every step, guiding me through the process to achieve my goal. Exceptional service!"

I am a new user, so far I have made a few orders. All seems well so far. Shipping is a bit expensive. My agent is yumi Mo and for now we have a good cooperation. I will update again once I have more information and orders.

CJdropshipping offers good prices directly from the manufacturers and is very easy to work with. It automatically imports your orders once you sync it with your store. The customers support is also responsive and helpful all the time. They work 24/7 and we have always had good experience with all of them, especially with Bonnie. :)

I recently had a problem with delivery times which turned out to be a problem with the handling of IOSS and contacted support for help. My agent, Jolee, was truly a saving angel! She was incredibly professional and quick to respond. In addition, she was very knowledgeable and came up with suggestions for solutions and explained what would happen at each step.

Her expertise made me feel completely safe and confident that the problem would be solved in the best possible way. She took the time to understand my problem properly and explained everything in a way that was easy to understand, making the whole process smooth and worry free.

I am very impressed with Jolee's professionalism and quality of service. Her friendly and helpful attitude made the whole experience even better. I highly recommend contacting her if you ever have technical issues or questions that need to be resolved quickly and efficiently.

Big thanks to Jolee and the support team for the amazing help! I am truly grateful and will definitely turn to them again if I need help in the future.

I am using CJ to fulfill my orders, and Lea Zhang is the person who directly supports me. She always answers questions quickly and accurately, and I always get what I need.