CJdropshipping: Much Faster

It was ok for a while, but in the past months their support became non-existent. The app has lots of bugs and technical issues, they often add some high extra cost for shipping (after sitting on the package for 3 weeks) so you have no choice but pay or refund the costumer. They sending wrong/smaller/cheaper product, while the description is clear about the sizes, but still they refuse to refund other than the partial cost, even after my customer clearly don't want the wrong item. Site connection, connected products randomly lost and when you ask for help they often answering in a condescending way in chats, without any intention to help.

I can’t give a good review to this app, the order never was delivered as described.
I had the app for almost 12 months here is the problem:

1. Shipping label is created 24 to 72 After the order was placed, but the item is handed in 7 days after the label was created to the carrier, creating a false expectation to the client of a delivery withing 5 to 7 days. All the placed orders took more than 20 days to be delivered to the client. As a result you have a long listing of costumer asking for their orders and bad reviews in your store.
2. Some of the orders never left the warehouse and when you checked the status of the order you realized that you have a ticket opened by CJDropshipimg to charge you more for the paid shipping. As a result you have a huge profit lost or new debts.
3. Some of the item was never delivered because was out stock, but the inventory never was updated in your store, causing bad reviews in your store.

I would never recommend this business relationship to anyone, I really regret installed the app and put my confidence in people who don’t care about your business.

So far, I don’t have much good to say here. I am very seriously considering dumping CJ's

I joined CJ Dropshipping because I was having a lot of issues with another supplier. Unfortunately, I am having more issues with CJ
s than I did with the other supplier. Problem after problem. Difficult to get a reply because they stick you with one agent and say, "I'll leave a message for ..."

I asked CJ is their inventory levels were real-time. They said yes. Well, for my second order with CJ Dropshipping, two days after paying they tell me the product has been discontinued. Why is it listed as over 11 thousand inventory then? This makes me look bad to my customer. I have just moved to CJ after having this issue several times with a previous supplier.

I spend most of my time waiting in line in chat for support – not enough support staff, so you have to wait a very long time. They take days to answer support tickets.

They have no product descriptions on the product I have been looking at. They say weird thing like Material: cloth. What is cloth? Is it cotton, polyester, or something else. They provide weird measurements and sometimes it is not clear whether the measurements are across the garment or around the whole garment. Presumably half the garment if it is cm. Sometimes they list product size but miss some of those sizes in the size guide table.

Their customer product reviews look fake, I’m not sure – many have the same name or exact comments on the same product. There are often female name on make product, and vice versa. I know people buy others gifts, but there are too many, and the way they are worded implies the product is being use by the person proving the review.

So I have to either use a lot of guess work – which is risky, or I spend all my time waiting in chat or for a support ticket to be answered.

Fake fulfillment times - they mark orders as fulfilled shorty after you pay and stick a tracking label on them - I know because I ordered a product for myself. I received an email with tracking details which showed as no data for days. I have two orders that have been marked as fulfilled but they haven't even reached their warehouse yet! Orders are not fulfilled until they are just about to leave the warehouse for transportation to the airport.

Disappointing.

DO NOT WORK WITH THESE GUYS. GAVE THEM 11,000 ORDERS OVER THE SPAN OF 1 MONTH. Their communication is the worst, and they will raise prices along the way even though you already paid for half the orders. PLEASE DO NOT work with them, I guarantee you will not only get treated like a shit customer, but you will have a much MUCH better experience hiring an agent in china to dropship for you and handle orders. I Will never be doing business with them again. ITS INSANE the amount of stress I get from how disorganized they are.

1. They will blame you for their system missing over 100 orders. Their system glitches multiple times.

2. They say they can STOCK in USA warehouse. And after asking everyday for weeks, they tell you oops its too expensive to ship actually. ARE YOU KIDDING ME! The only reason I used them was for the USA warehouse. DO NOT USE THEM if you they promise they will do it. THEY WONT. They will also raise the price halfway through instead of owning up to their mistakes.

3. Multiple times, our conversations go one way, the next week its again some other bullshit. Agreed on a set price, next week oh we meant this and that excuse.

4. You will soon realize, they only have 2 agents who handle everything and good luck getting an organizes individual.

5. Want stress and heat attacks, use them.

6. Will be posting a video on Youtube as well. The "owner" Andy, does not respond to customers either, even when you are giving him 1,000 orders a day.

I just started using CJ a month ago, and I have to say, it has not been going well. I listed and successfully sourced a handful of products. Got many orders from my customers and was notified by my agent that half of the products were out of stock AFTER MORE THAN A WEEK of placing the order, even after they "successfully" sourced the items. Now, I have to refund hundreds of dollars to my customers. This was a problem I was trying to avoid when switching to CJ, but unfortunetely, it turned into more of a problem for my business. I had a better experience with AliExpress and Oberlo. I do not recommend CJ for dropshipping. I will now have to switch to a real sourcing agent to handle all of my orders.

Really nonsense, it took more than 2 weeks to process my order. During that time, PayPal, Stripe, and Shopify Payment will suspend payment gateways or hold payouts for up to three months because buyers open disputes.

Alternatives Dropast, Zindrop, Spocket or go back to Aliexpress.

Update:All the 5-star reviews are fake. CJ has levels and high-level customers are their Gods. CJ behaves so abusively with beginner level customers that you can only get to another level by luck. CJ will just make sure to shut down your business, not intentionally but that's how their system is, and those idiots in customer service don't understand anything. CJ offered me coupons to remove this review, which I denied.

I am selling a product for 2 weeks and I just randomly was informed that this product isn’t available! None of the orders was sent out to customers. The inventory on the CJ’s product site says 80.0002 pieces are available which is obviously not true. I took a screenshot and wish I could upload it for proof!!
Not only is communication beyond frustrating the worst part is that it damages my business. All the customers who ordered were excited to get their product but guess what … it is not even available. Customers will never come back to my store when their experience it as terrible as this. The whole process is very unprofessional. It should be possible to give 0 stars because 1 star is already too much!

CJ always doing a joke service. A very unprofessional company, If you are looking for a good company to help you scale your business, don’t use CJ. You will have a lot of issues with your customers. CJ is not gonna ship your orders on time, even if you buy inventory. All shit... This my second time using Cj still the same shit. I bought over $2000.00 in Inventory in bulk with CJ, I place my orders it's been 10 days since CJ never ship my orders. Very bad company, they are not organized.

Worst dropshopping supplier. U should refund items even if they don't have damage. I lost money to paypal because of you! The itwm is completely working and the customer wants a refund but they want to accept. Another dispute was customer asking to change item variant but they straight away said they can't. These 2 dispute are my first dispute i had with cj and so far they did not handle it well so i will not fulfill orders with them and would highly encourage other to not use them cause they will screw ur business during scaling. They're greedy, istead of building great connection with theirUsers, they want to jeopardize it by not accepting refund. A few dollar profit to u in exchange of users stopped working with u, a greedy move from the dispute team. Great website but worst dispute team. We are dropshippers but we are also your customer so u should accept refunds at all cost if you want us to keep working with u.

CJ Droppshipping SUCKS big time!
I have orders that have been in the "processing" stage since January 25th, today is February 12th!!!! I've been chatting with customer service every night for weeks, and each time I get a different reason as to why my orders haven't been mailed. My customers are starting to ask for refunds now. Every day I get at least two emails requesting refunds from customers. CJ Droppshipping SUCKS big time!