CJdropshipping: Much Faster

Thank you agent Bonnie Gu : responsive and satisfying service !
I had some questions during the weekend so my personal agent was not able to help on time. Bonnie has been very helpful to me. Now I can take a step forward with my shop preparation et procedures.

If we could rate 0 stars we would.
Like many others here and on other online review platforms, CJDropshipping (CJD) is very unprofessional, liars with a messed up system that will end up hurting your business.
Lucky we did some sample testing on a few products that we had unfortunately run out of stock with at our own warehouse. So we tried giving CJD a go to see if they could source the same products that we had run out of stock and needed a quick turnaround. They confirmed that they could source the same products and ship quickly which we initially thought 'Great!'. However the nightmare began when large delays started to occur with their production times and very long shipping times. We ended up losing money and items that took over 80 days without our customers receiving their item with no refund by CJD.
We even paid for faster shipping but CJD decided to use a very slow shipping method with one of our customer's items without our consent! This is absurd and unprofessional. Their excuse was due to covid they needed to choose a different shipping method. Again they didn't explain or confirm with us. If your customer pays for express shipping and CJD decides to use normal airmail service or by sea, this would really upset not only you but your customer and it was they did to us.
They also assign you with your own personal 'agent' who is supposed to look after any questions and concerns you may have. Pretty much to help you out along the way in learning their business model which is complete mess. Our agent's name was Alisa Chen who was nice at the very beginning with the first few questions we had regarding navigating their site and sourcing, but not too far down the track she ended up being unprofessional with an overuse of emoticons and vague responses such as 'yep' to questions and concerns we had. She also spoke rudely at times which was uncalled for when all we were doing is asking for answers and seeking assistance to our customers items being so delayed that they end up getting lost in transit.
Alisa Chen was also not available on most occasions and took way too long to reply when she was available. It was the same copy and paste response unless you had to exhaust explaining and arguing your frustrations and issues with delayed and lost parcels.
Their chat form platform is also a mess and you have all these supposed agents replying to a question or request with different answers.
Back to the refunds process.. there was no refund process at all. We raised separate dispute requests on their own platform in hoping they could help and resolve. However not only it took them ages to reply with further vague answers such as "pls wait patient friend" "sorry it will deliver soon friend".
Furthermore as one of our customers had been waiting over a ridiculous 80 days do you know what CJD did with our request? Well they ended up closing the dispute request with no reason or resolution! We couldn't even raise the dispute request on their platform again. This also occurred with another similar situation we had with them. We had no other choice but go to PayPal to now raise a dispute with CJD on PayPal's platform.
Want to guess what happened as soon as we raised a dispute with CJD on PayPal? Well less than a minute later CJD blocked our account with them. Our so called agent Alisa Chen didn't want to reason and gave us lame excuses and ended up being rude once again. She told us they will unblock our CJD account if we close the dispute cases on PayPal first and they will proceed with a refund on CJD. How dodgy is that?? Given that they didn't want to resolve or refund our customers in the first place and closed our opened disputes on their own platform they were trying now to force us to close the dispute on PayPal! There was no way we were going to risk this as they had lost our trust already with the disgusting and shady service we endured in the last month with them.
We had to refund our customers in full putting us out of pocket and causing so much headaches and stress with not only on us but with our customers. There is no way we could recommend CJDropshipping based on how they treated us with only a few sample orders.
Save your time, money and energy elsewhere with a company who actually cares about your business. Don't risk breaking your Shopify store as their product syncing is another annoyance that kept causing many issues too.
Lastly, if someone from CJD decides to respond to our feedback review saying they tried to help, it is absolutely lies and we have many screenshots to prove their appalling service with us.
They are one of the worst if not the worst suppliers we've ever dealt with over the many years in service and we will not be using their service ever again.

Connie Jin has been amazing. She works hard to find the right solution. CJ dropshipping has an excellent customer service and their agents are very helpfull. You don't wait to get an answer, they are very dedicated. Thank you Connie Jin, thank you June, thank you CJ dropshipping!

I have been speaking with Lea. She's very attentive to my petitions and she's always ready to help with the shipping management. Very nice! Otherwise, I also like the fact that the customer service is always there to help. You rarely have to wait to get an answer, which is great for trust especially in the beginning.

Meine Agentin Isabella Yang von CJ ist unersetzlich. Absolute Kundenfreundlichkeit und schnelle Hilfe bei allen Fragen rund um Bestellungen IOSS Konfigurationen usw.
Uneingeschränkt empfehlenswert!

Hanna
HSmartSolutions

The platform is very efficient. After using it for a period of time, I feel that it is very easy to get started, and the team of the platform is very professional, which is a model for me to learn. Special thanks to Sulee Li of the platform for answering my questions. The content of the answers is very professional , very optimistic about the future development of the platform.

The worst company to work with!!! If you order something they always open a tickets there is always something wrong by their side

Al momento metterò 4 stelle, aggiornerò in seguito la mia recensione dopo aver avuto concrete esperienza di acquisto con l'app, perché sto giusto iniziando.
Avendo riscontrato alcuni problemi, ho notato che l'assistenza clienti è molto efficiente e risponde velocemente.
il mio assistente personale: Linda Feng

excellent app with great customer service
thanks to cj team and my agent Hedy to be so helpful and available

I recommend CJ they are really helpful and its easy to talk to the agents especially Bonnie i think this is great for begginers