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I've been trying out the CJ dropshipping platform for a week and it has just been absolutely appalling. I've been sending queries via the Chatroom, the Live Chat and email but my queries haven't been answered or resolve. I ran a test order through because I was tired of chasing for answers and was going to run the test on my own to find out how the dropshipping process would work. The order has been sitting in the CJ system and the transaction cannot be finalised due to their system error. It's been absolutely frustrating. I am so glad I haven't transitioned my store over to the CJ platform as this would have ruined my business. I caution other business users to test out the process for yourself before proceeding. My experience has been nothing but unsatisfactory from the go.
We are extremely sorry for the unhappy experience and we take this seriously! Our agent team will double-check with the agent and will try our best to help you solve the problem.
this app chat reponds slow and they take forever to ship orders or give you your refund money back don't recommend
Hi, we are so sorry for your bad experience. If you have any problems, please send an email to our support team (support@cjdropshipping.com) and we will try our best to help you.
definitely recomend the customer services, just chat with Ruth Ying, was very kind to look into my issue and polite. CJ lack of exact information on the products make the customer services overloaded therefore ot is a big delay on respons.
Thank you Ruth
The app still under test but i like the support they answered me so fast so kind and helpful if i like this app after test i will recommend it again and may on youtube as well
Talked with Ian Xue at the CJDropshipping website, he is an agent. Pretty cool dude and helped me out with questions.
Thank you for your feedback! Your approval is one most important reason for our continuous improvement.
Very good service for faster shipping and they offer a lot of features. Skye, the agent they gave me also helped me with some questions I had.
Thank you for your words. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!
This is the best app I have ever seen, he is so convenient, and the staff is friendly, recommend!!!!
Although CJ do lack a large inventory compared to AE, Liz Liao was very helpful and patient in answering my questions and helping me source for products! :)
Thank you for your feedback! Your approval is our motivation.
Cristina was quick to respond to my questions and helped me complete what I desired to do. Store building is an endeavor i desire not to persue right now, but customer service will respond & help you through whatever process you want to go. It's awesome!
The wierd thing is that most of the comments are thanks to the customer service representatives with names, this is suspicious , really Haha