CJdropshipping: Much Faster

For CJ Please update your Suppliers and make sure women's clothing have a complete information in it. Agents are nice to work with, Sean Lu helped me when Cathy is off. Thank you

They offer a nice variety/selection of products. Unfortunately, they don't properly notify you of an issue right away, and I've had a few issues that have caused me to lose sales and have to refund customers.

I would say that they" try hard" . A good point is that they mostly do answer chat requests quite quickly (day and night ) however there are some issues . Sourcing requests are slow ( days slow ) but they get quicker if you prompt them.They are polite .

They are defensive , any questions asked about shipping costs will be always blamed on someone else even though they are the shipper (CJpacket )themselves .
Be aware, they dont understand the principle of sorting the problem now, and we can deal with the details later. They will insist on their "dispute" process even for the smallest thing , completely forgetting that your customer is being frustrated . Its their process thats more important than your customer .
Their understanding of written English can be frustrating . Be prepared to repeat yourself using different words and targeting a lower educational level .
There are the usual website issues . My advice is that you frequently refresh it yourself and watch very carefully that it has actually reloaded . You might pay twice otherwise . The website, and pretty much everything they do on the site and the links they control associated with the site are not at all intuitive . So, it will take time to work out why they do, what they do in their layout. For instance why would the tracking tool be hard to find? you,d expect it to be right there on the orders and processing page . Its not .
Overall , they have frustrated me several times , But I will stick with them as I think they do try hard . But, seriuosly it can be a struggle .

Hi there , just wanted to give a big shoutout to Zoey for helping me fix my issue. She was prompt in her response and highly knowledgeable.

Thanks again.

good app that have very meny products chose between butt the shiping cost is just way to high on meny off the products and that makes them unprofiteble because i cant have my custumers paying shiping that is even more expensive then the products they are buying and this is something i think needs to be fixed before i give you a five star review

Great costumer service, they answer fast but the shipping time is really lame up tp 2 weeks to ship the order. That´s too long, this must be fixed

Customer service is really quick to respond. I've communicated with Peter, Helen, and Abby, and all have been great! Update: shipping times would be the main problem I'm experiencing, so luckily I did not scale. Pretty much all of my complaints are about shipping as it takes quite long to update (yes, it's clearly listed on my site). Many packages are sitting at the destination airport for over a week with no update, and CJ isn't really able to provide any further info.

I’m trying to add this to my Shopify page and I don’t see the item I bought, I had to order it and do this manually, can someone help me with this please.

very good

muito dificil conectar pedidos da loja com o cj dropshiping