CJdropshipping: Much Faster , 5.650 recensies
definitely recomend the customer services, just chat with Ruth Ying, was very kind to look into my issue and polite. CJ lack of exact information on the products make the customer services overloaded therefore ot is a big delay on respons.
Thank you Ruth
Thank you agent Bonnie Gu : responsive and satisfying service !
I had some questions during the weekend so my personal agent was not able to help on time. Bonnie has been very helpful to me. Now I can take a step forward with my shop preparation et procedures.
the app works well. the cj team and the cj chat are fast. a big thank you goes to Skye who helps me to solve the problems of the activity. always available.
a tip: more languages for the mobile app Sissi from Italy
Thank you for your words. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!
So far, I'm just starting to get into CJ, but the customer support is incredible! I had so many questions and Bonnie Gu answered them all. I thank her because she's helped me a lot, and she weven went out of her way to stay up until midnight in China to talk to me. Very happy with the customer service. 10/10
Updating the review from May 3
Happily, since my last review things have changed. My agent Lisa Wei is providing excellent assistance via email, I'm thankful for her support and understanding. She responds on time, acts polite and professional. I hope for successful cooperation in the future.
I'm rating CJ App 4* because of few factors that can(needs)to be improved:
1) Not updating the product page when the product is not available. (you list the item, and then figure out (if you ask) that it's out of stock)
2) Badly need more filters for search, when searching for the product I normally get around 60 pages of results both related and not related.
3) Sometimes the descriptions are unclear and have to double check with the agent
I wish CJ only get better and better and grow!
We are extremely sorry for the unhappy experience and we take this seriously! Could you please tell us your CJ ID and the order number? This is our contact way: email@example.com. Our agent team will double-check with the agent and will try our best to help you solve the problem.
Thank you Leah for helping me very kindly and clearing my all querries. I liked the way you explained.
Chris Ou from customer service, was very helpful, and clear with his answers. I recommend to use whatsapp for customer support is much faster that a ticket.
My agent Fiona is always very helpful. Sometimes packages take a bit longer than usual to arrive but Fiona usually helps resolve any issues in a timely manner.
Great Service! If there is something with my order, they get a solution asap.
Would be great if i get more Alerts, if my orders dont get out after 3 days
The app is not user friendly, however the support from the agent - Danny is good. Would be a great app if the user interface is much more friendlier and easier to use. There are more room for improvement.
Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!