CJdropshipping: Much Faster

Cjdropshipping is the best of thes dropshipping in for me i have a very good a experience with us

Using CJDROPSHIPPING with Shopify is so easy. My reasoning is the people behind the scene. Like Jinji Gao kept me updated about my orders and made the process simple. I appreciate the help.

Bonnie is very quick and helped me a lot, nice to work with her, i am looking forward to work with her in future

Gildan was an amazing help this morning and answered all of my questions with courtesy and FAST. I appreacte her attentiveness and attention to the details of what I was asking. Thanks once again Ms. Wu!

5 stars for CJdrop and especially for Yeri for his professionalism and capacity to anticipate needs and problems, love her. Thanks

I have used this supplier for over a year for my online clothing boutique. My review is mainly focused on clothing, although I do market home goods and appliances as well as jewelry. First off, they are a sourcing supplier, meaning they find products for you to list, then when you (your customers) order, they get the items in from their suppliers and then package and ship them out, confirming quality. From a customer service standpoint, they are a good vendor. They reach out to you and even suggest things for your store. They do a good job of checking quality and letting you know when the product doesn't match what their listing shows. That doesn't mean it will be the right size, not have an odor, or be the fabric quality you or your customers expect, but they try to make sure it is right from matching the listing. Below are my experiences:
As a supplier from China to the US, be aware that your customers will wait long times for products. If you are new to dropshipping, this will be impactful, especially during the holidays, so make sure your terms set the right expectations with your customers. You can prepurchase to put in their warehouse, but that does not save much time for US shipping, however it does speed up EMEA. They try what they can to help make it fast, so this is not a hit on the supplier directly, just an issue in general.
I order samples prior to listing to confirm quality and size. This adds almost 2 months to a listing, which is horrible for seasonal clothing. About 1/2 of what I order does not match the quality/size I expected. Also, I find if I place the order with multiple different items, about 1/3 are not available or do not clear their QC and it delays shipping while they wait for all the products to come to their warehouse.
When I have ordered large quantities to warehouse in the states, it takes about 2 months or more to get the product via the cheapest shipping. That can be expected, but just be aware that if you are trying to stock for the holidays so you can ship out quickly, you may be too late for that in October. At the time of this post I am still awaiting an order from the beginning of August. You can pay to expedite it, but that deeply cuts into the margins and makes the cost about 3 times the cost of the product.
They are a sourcing agent, so if a supplier runs out of something, they will attempt to find another supplier to fulfill the order. That does not mean it will be the same quality or sizing that you had samples for or that your customers have received in the past. They try their best to get it right, but I have experienced slight differences in product over a year run.
Probably the thing that causes me to rate this app lower though is they hook into your store and scrape all your orders (not just theirs) as well as a hook in your website to see all products people view. This is not shared when you sign up, however if you access the code of your store, you will see the hook. You may find this helpful since one of the services they offer is to source items for you, even those you don't request. That may be a convenience if you are looking for better sourcing. However, you may need to check and update your privacy notices, based on your local regulations.
As a whole, I like CJ for the service they offer, it is just very slow for my US-based store and what I offer my customers. Because of that I use them strategically, however I would like if they were only taking orders I send them and did not hook into data I am not wanting to share explicitly with them.

Whenever I have a question or need help with something Ben is very good at figuring things out quickly and efficiently. He doesn't waste my time and is very good a responding quickly.

I usually don't write reviews but Grant was so helpful and professional that I didn't feel any complications with my issues, he was so patient and clear and also fixed some issues that I made just the best

My agent Aoki is hands down the best thing about CJ. Stellar service, absolutely quick response and even quicker solutions. So happy with CJ, not a single problem so far. Give AOKI a raise!

CJ is great. The assistant Ely is easy to chat with and very helpful and in my case patient as I am very new at Drop Shipping! :-). My request was resolved in a timely manner which is great. 5 stars Ely!